Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you havenāt received tracking info within 5 days, please contact us.
My tracking says āno information available at the momentā.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the itemās condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Its pretty much as I expected it to be. For me its more about the sentiment but the quality is very nice and it arrived quickly.I gave this to my granddaughter who is 8 years old She absolutely loves it š thank you
Nice pendant in nice box :) recommend
everything is perfect and I love this necklace
cute & affordable
It's a tad bigger than expected. It's well made and looks good, but I do not recomment this one for a small/little woman.
I got this for my daughter to just remind her how I feel about her. This is costume jewelry, and the price reflects that. My daughter's smile reflects so much more. Worth every cent!
Insanely happy with the purchase! The pendant is beautiful, came quickly. I recommend!
Good product! Received it a little late but once I finally got it I was really happy with it!
Beautiful! I am very satisfied!
I bought this for my girlfriend and she loved the sentiment. Only thing I personally dislike about it is how it tangles. Maybe they should try a small latch to hold the two halves of the sunflower together. Or maybe even have them open by a hinge. Either way, if they were connected and could open Iād give it 5 stars.
was larger than I had thought it would be. Daughter did like it though so all in all a good purchase
It arrived well condition and very fast!
delivered very fast , and amazing service came in a good condition
Such a beautiful necklace.
I love it! It's so adorable! I can't wait to give it to my granddaughter for Christmas! She is my sunshine! Age 5
Okay so I got it as a gift for someone, and I have to say, I expected it to be like this cheap necklace, but it is really solid with some weight to it. Exceeded my expectations. My only critique, which is very small, I wish the flower had a magnet that kept it closed. Other than that, very good product
Bought for my daughter and she wears it all the time.
This is a nice small necklace pendant.
Gave this to my mom for Motherās Day. She absolutely loved it as it is a reminder of her mother who loved both sunflowers and the song you are my sunshine. It is very cute but does seem a little delicate which shouldnāt be a big issue.
The product reached my hand in 13 days
Perfect +++++
absolutely beautiful with extremely fast shipping! Have reordered twice!
The necklace is as pictured online however it slightly bigger than I had anticipated The pendent is approximately the size of a quarter.
Very happy with purchase of this necklace is for my teenage daughter for Valentine's Day. And I just so happen to match it up in a separate order with a nice sunflower ring. The quality of this necklace is amazing ā¤ļø
I just love this necklace! A unique design and extrodinary detail!