SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This set of brushes is amazing. Bright yellow color exactly as the name says. 12 brushes for an amazing price. Combination of face and eye brushes help with a whole look. Set includes individual packaged brushes, care instructions and the type of each brush and its uses. They are soft but dense. Great addition to my collection.
These work good...but you can tell they'll shed soon...I love that these brushes have more than 2 blending brushes!
These brushes are soft and are great for everyday eyeshadow application. Several of the brushes are similar in shape, but I can never have too many blending brushes. They diffuse eyeshadow beautifully but can also be used to build up color. They also feel higher quality than I expected in regard to weight/stability/etc. I would definitely recommend these!
These are amazing brushes. They are so soft and hold the pigment of the product very nicely. They are not cheap quality at all. I know I can wash these when needed and they won’t fall apart. Also the bristles are nice and they don’t fall out with use of the brushes.
I’m not a brush snob so maybe don’t listen to me BUT I liked these brushes. They moved the product well and they were easy to clean. Very soft too. Recommend it to EVERYONE!
I love finding as many different styles of both crease and detail eye brushes as possible for my collection. It's been a while since I've done makeup professionally as a side job, but these are ones I can't live without and they travel with me everywhere. There are even some that have doubled as contour blenders and setting brushes for under-eye concealer in here. Fabulous quality for the price.