SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A good smart garden bag but I would like to see more colors
Just received, very excited to start my garden. It was my dream. The bags arrived quickly, later I will write about my experience
Great idea and easy to use. Needs a lot of soil, but light to carry. I added a stiff piece of styrofoam to the inside bottom because I move my plants to maximize all sides of plant to spend time in full light. So far, no ruined roots from moving bag.
Rating based upon general appearance upon opening. I previously used smart pots and they seemed to be a bit thicker but I am not sure. These are giant and double stitched with reinforced handles. I will update at tge end of the growing season. So far I think they will work well for two tomato plants. I may try Carrots in one.
I bought the 15 bags for the tomato plants I started from seeds. Added organic garden soil and waited for action! I am not disappointed. Plants are so healthy and big! Lots of blooms and little tomatoes. So far, so good. 😎
My Wife was looking for an easy way to plant some Strawberries, wanted a planter that was not too big but also looked nice, and wanted something that was lightweight and easy to move around. We purchased a 5 pack and are very pleased with the purchase. My wife was skeptical when they arrived, however, after filling them with soil, she really liked being able to move them around using the handles. The bags, once full, are about 12 inches tall.They sit very nicely on a bench on our deck and best of all, my wife can move them on her own! The even look good and the plants look nice and neat in them. We have had strawberry plants in them for a few weeks and the bags are holding up well and still look excellent. We put a tomato plant in another and some other plants as well. Overall, very pleased with the purchase and will get these again. These pots were used outside the entire growing season and also watered regularly. No issues at all. No tears or rips or issues with the handles. I look forward to using these again next year. Still very pleased with the purchase.
This is a great product for lady/gentleman farmers with small areas to farm. I only wish that saucers were provided with them, even knowing the price would be increased. Using them without saucers is impossible because water runs out before you can totally hydrate the soil. I purchased saucers at Lowe's that fit the bags perfectly. I should add that the bags arrived ahead of the anticipaed time and in great shape.
Loved this product! So much more affordable buying through here than at the local greenhouses. The quality is excellent and I will have these for many years to come!
I used these for my tomato plants this year, where I live in an apartment and need to do container gardening, and I've never had container tomatoes end up so big! My plants were healthier and larger than they've ever been before. I'm so pleased! They do dry out faster than plastic pots, so you have to stay on top of watering and can't afford to be lazy!
Good quality bags at first sight. But now I'm sure that bags are not strong enough.
I wish I had tried these before using regular ceramic pots. My plants in the regular pots would drown in the rain. I had to drill ugly holes in them. My plants in the grow bags are thriving.
Great product. Grew tomatoes in a couple over the summer but used the rest to organize things in the car, beach towel tote, etc. They look nice and are very durable!
I recommend every garden lover to buy this. Currently no flaws've been found
I cannot speak about durability but it's good value for the price.
I LOVE these garden bags. Have always had a garden. Now live somewhere with no backyard. These Grow Bags are SO much better than using the plastic pots! I highly recommend them!
The bag looks good. It is made of lightweight tarp like material. I like that. It has drainage holes on the bottom to let excess water out. Will be using these for planting flowers. Perfect for my little garden on my deck. I love this product. I recommend them!
I am a fairly new gardener ao I’ve been acquiring necessary gardening tools. These grow bags are really handy for plants that you don’t put in the ground. This is great for people who rent or for people with rough winters so you can transport the plant easily. I use these for things like potatoes and they work great. We inserted these containers in our old patio pots. The new containers help hold water so our tomato plants are growing much better this year. I'm very satisfied!
These planting containers are a brilliant concept.
These things are perfect for deck flowers and vegetables that may need to be transported for safety or cleaning!
After getting nowhere bugging my hubby to build me an above ground area for my garden I started searching for a pre-built one. This is when I came across these grow bags. What a wonderful thing!! I purchased the bags and they arrived exactly when expected. After a trip to my local nursery and a purchase of three bags of organic soil I was ready to fill the bags and start my garden. No more fighting with the underground tree roots! Boy do I wish I had heard of these ingenious bags before. I am now able to move the bags around the garden so that my newbie plants get the best angle of the sun. What I love most about these bags is that they are durable and can be used Year after year with just a bit of new top soil added to the older soil. So convenient and easy to use.
I ordered two 5 bags. I bought soil at a local home improvement store and it must have been 12-13 gallon bags because each one filled two of the grow bags. They are pretty floppy when not filled so I rapidly gave up on trying to shovel it in. I sliced the end of the dirt bag open then stretched the grow bag over that end. It filled it as I lifted the soil bag out. Much faster. I'd ordered a variety of vegetables in dwarf/miniature/planter varieties from Burpee. We planted them without much expectation...obviously the pots were much more densely seeded than recommended but it was an experiment so who cares.So far everything has sprouted and we've been thinning them out as needed. The bags are easy to work with and we put a different vegetable in each one so it's easy to keep track of them. It's better to water less at once and do each bag a couple of times to let the water sink in deeper. Overall I'm very happy with these grow bags and we look forward to working with the veggies throughout the summer. My niece has basically lived in a 6th floor apartment her whole life so this is a fun and easy way to bring the garden to the city. Already the radishes and their growth rate is a huge source of fascination.
After going through several reviews, videos and recommendations from friends, I have gone ahead and purchased few of these Smart Pots to do some R&D and some beta-testing :) These smart pots work and plants seem to like growing in them a lot. I have gotten several garden bags and planted a tomato plant in each and at the same time planted couple of tomato plants on the ground. I have used a signature blend potting soil from a local landscaping store with lots of useful stuff in them as that was much cheaper than buying from bigger stores.The ones in the smart pots both have gotten very big and started fruiting, while the ones in the ground have not grown as big and only one of them have started bearing fruit while all of them had the same kind of soil. I also observed the roots at the bottom of the tomato plants within 3 weeks and that shows the healthy root growth of the plant. These smart pots kind of air prune the roots so that the roots are confined and are not out grown crazily outside the pot. I occasionally move the pots from one location to another so as to not attract any kind of bugs under the pot. See the attached pics to see the difference in the growth b/w ground vs garden bags
I think these are great for indoor or outdoor use. They are firm without being course or hard. Will stand upright empty. Good stictching, and breathable. I’ve got everything from herbs, and wildflowers, to small fruit trees. Ordered multiple times, no trouble with the seller, shipping, or packaging.
This is such an awesome product. I used it to plant a small bed of lettuce and it worked great! Highly recommend as it is sturdy and can be reused over and over again.
I was just tired of all of the romaine scares lately since I eat salads daily, so I bought this for my indoor garden and it fits almost perfectly in my geeenhouse. I have multiple kinds of lettuces starting to sprout and I can keep them all in this large fabric bed. My only criticism is that the sides are quite flimsy and don’t hold their shape well, not to mention those sides being very tall. I just folded the sides down in half all the way around and it’s been great!