Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
The bag is well-made and the material is sturdy, no problem with closing or opening. Happy to add these to my collection. Great purchase, recommend.
Seems durable and well made. The bag has a light smell of plastic and it bothers me at first, but after washing everything is OK. However, I'd recommend it. Thanks for the product!
Great for travelling - I like that this cosmetic bag allows the TSA agent to see what is in the bag without opening it. Will buy one more for meds. Recommend!
Nice product for the price - stylish and durable, light weight, easily see through. It holds a lot without taking up a lot of space. Love it and highly recommend it if you need to organize small things in your purse. Worth buying.
Awesome! I was looking for something small, but not too small and this bag is exactly what I need. It fits perfectly small items I need every day and keeps my purse organized too without taking up a lot of space.
This makeup bag is small and convenient. It looks exactly as the picture shows. I love the material because it’s easy to clean and to dry. Also it allows you to grab items easily. I recommend this one!
A perfect solution for organizing small items such as pills, lip balm, wipes. etc, in my big backpack and it no longer looks like a hot mess! Light weight, quality material and sturdy zipper - should last a long time. This purchase is definitely worth it!
Exactly as shown. I need a small bag for travel to keep my girl stuff and very happy with my shopping. If u need small inexpensive transparent makeup bag, I recommend it for u.