SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Nice product for the price - stylish and durable, light weight, easily see through. It holds a lot without taking up a lot of space. Love it and highly recommend it if you need to organize small things in your purse. Worth buying.
Awesome! I was looking for something small, but not too small and this bag is exactly what I need. It fits perfectly small items I need every day and keeps my purse organized too without taking up a lot of space.
This makeup bag is small and convenient. It looks exactly as the picture shows. I love the material because it’s easy to clean and to dry. Also it allows you to grab items easily. I recommend this one!
A perfect solution for organizing small items such as pills, lip balm, wipes. etc, in my big backpack and it no longer looks like a hot mess! Light weight, quality material and sturdy zipper - should last a long time. This purchase is definitely worth it!
Exactly as shown. I need a small bag for travel to keep my girl stuff and very happy with my shopping. If u need small inexpensive transparent makeup bag, I recommend it for u.
The bag is well-made and the material is sturdy, no problem with closing or opening. Happy to add these to my collection. Great purchase, recommend.
Seems durable and well made. The bag has a light smell of plastic and it bothers me at first, but after washing everything is OK. However, I'd recommend it. Thanks for the product!
Great for travelling - I like that this cosmetic bag allows the TSA agent to see what is in the bag without opening it. Will buy one more for meds. Recommend!