SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I love these rings. Setting them up is easy and they are super sturdy.
I really enjoy these. I am not a gymnast or anything like that. I have only begun using these to help strengthen muscles for my aerial silks class. I’m glad I opted for wood, I just feel like they look nicer, though these are fairly thick. I wish I’d gotten slightly thinner ones, but they are not uncomfortable. The straps feels very sturdy, and even though I had no previous experience with this type of clasp, I had no problem securing them or taking them down. I don’t mind that there aren’t measured lines on them, because as another reviewer said, if you ever hang them from an uneven surface those won’t be of much use anyway. It’s not difficult to eyeball. I’m very excited to bring trying new exercises on these and have already been watching too many YouTube calisthenics tutorials.
I have another older pair of more expensive plastic rings. I split time between two locales and tired of a hauling the plastic pair in checked baggage. What pleasant surprise to find that these are every bit as good and actually much better on my hands. The larger diameter probably helps. I did not care for the straps and cam but that is an easy and inexpensive replacement. For those having trouble with minor imperfections in the natural material called wood I suggest visiting a hardware store and having them show you a thing called sandpaper. Can't beat rings for a body weight workout.
I have used these a few times now and I absolutely love them. These are made of all high quality materials at a fraction of the price as some other brands.
Overall a great product considering the price.
This is exactly what I was hoping it would be. Sturdy straps with plenty of length to customize for each workout. The wooden grips feel so smooth and sturdy in the hand. Already got my first workout with them in and man I feel sore, in a good way.
I am not a gymnast, just a guy who bought these and mounted them (easily) in the rafters of my basement. I love the tacticle feel of the wood and the workout that I get each morning. Would buy again, but I don't see these every going bad.