SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It was a gift for my wife. She loves the lenses and the shape of the frames. They're larger on her face than I expected, but look great on her. She still has the knock off glasses, but this is her new favorite; her "fancy" glasses.
Cute style and frame with function.
I bought these glasses for my wife and she absolutely loves them. She is very picky about glasses and these won her over. She’s been wearing them all day for the last few days and no complaints. Says they are light and comfortable, and won’t take them off!
Awesome color with the polarization, and good durability
I bought these glasses to wear while driving on foggy/sunny days to cut the glare. My usual sunglasses are too dark. I really like them! They’re nice looking, lightweight and do the job perfectly.
Super lightweight and not pinching on the nose or near the temples. Not overly large lenses or frames. Great nose grips that won't tangle in long hair. Overall great glasses and worth the money
this design is soooo pretty. I’m in love with sunglasses
These are my 3rd pair of these sunglasses. Love, Love, Love them. Would recommend them. I really like the color of the frames, very current.
Fits well and Lightweight.
I love these!!! My eyes are very sensitive to any type of light & these are stylish, light & perfect protection.
The lightweight and effectiveness of the eye protection is excellent. These sunglasses are well made. This is my second pair!
Very stylish... a tiny bit heavy but I love them...they don't slip down with the rubber nose pieces. they are a keeper
These sunglasses are my favorite new accessory! Love them!
Amazing. Lightweight, cute, comfortable (and I loathe wearing sunglasses but I can wear these all day!) These are expensive but if you want to protect your eyes, I suggest investing in a good pair like these. Absolutely love them
You can wear these for hours without feeling soreness. Love how the glasses make your view calmer, take the brightness out. Very durable.
Love them! Lightweight & great fit.
Very good set of sunglasses. While they are lightweight, they feel very sturdy.
Great sunglasses. Stylish, comfortable, and they look great.
LOVE THEM💜! (They shipped exactly when stated).
Love them so much
These sunglasses are perfect! Great fit, the shape and color are very on trend.