SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This toy is not very entertaining for our cats. Mind you, we have a Siamese kitten who is VERY curious and playful and still isn't really interested in this toy unless it's suction cupped to the floor. The suction on this is not very strong and releases with even the pressure of our tiny kitten pushing against it. The bells inside catch her attention, though, so she does revisit it when either of us push on it for our cats. Thankfully it was a very inexpensive purchase, so nothing lost from this.
I just got this in the mail today because I love to spoil my kitties and it’s super cute. I love the design of it. It’s super smooth material and I love that it can suction to things so it doesn’t have to sit in the middle of the floor. It comes with a bell, a light up ball and 2 catnip balls to put in the windmill. It’s very easy to set up. Highly recommend! Even my dog loves it!
I have never seen a toy that fascinated my cat so much. It used to lose interest when it was used to play. I installed this toy on the wall in the room and placed a light ball. My cat always wanted to go. Fiddle with it
I was excited to receive this cat toy for my three cats. At first, I had one that was semi-interested and the other two were not at all. However, after a few days, the other cats will now play with it in the middle of the night. I put it near their climbing structure and they seem to enjoy spinning it when they climb up or down. It is a toy that doesn't hold their attention for long, but it does keep getting played with as time goes on.
My cat's favorite new toy. I was looking for something to incentivize her to go up on her perch and look out the window, because she wasn't interested before. Now that I put this toy up, I can't keep her off the perch.
I recommend this store! Good quality products as you described
It's a very interesting toy. It's made very well. It's of good quality. It's easy to install. It's also OK to put it on the wall. It's firm after installation. It won't shake. It won't fall off on the wall. It's fun to play with. It's flexible. It doesn't get stuck at all. It's a small toy that can be used for a long time.
The cat toy arrived in perfect condition. It's well made; arrived the day early ordering. Our cat was inquisitive immediately. I slowly spun it with her and she started doing the same. That was on the floor; and we currently have it on the refrigerator front. She spins it and is interested in the end compartments. She hasn't used the scratching piece yet; but she most likely will.
Everything is cool we liked it! Two balls of Mint are probably included to put them in a toy.
This cat toy was bigger than expected (I liked it). The construction quality is very good. It will last a long time. My cats were instantly drawn to the catnip balls that you insert inside the outer edges, which made them want to play with it. The bells are a fun sound too. My only negative is that the suction didnt last long for the areas I placed it. The suction last less than a minute. I tried on the flat laminate flooring and the smooth baseboard (around the door).
My cats really enjoy this interactive spinner. I've filled one with catnip balls and the other with treats (I purchased two). They really engage with both of them and keep them entertained. The suction seems to stay on hardwood & tile. Make sure the surface is clean and your really wet the suction cup and push the air out. They haven't used the bubble in the center yet but I'm sure if I spray a little catnip on there, they will be hooked! Great toy. Highly recommend.
My cats absolutely love this toy, keeps them occupied for hours!The cat likes it very much. This toy has three transparent balls. Put some of your cat's favorite food in it, or a bell, and let him play by himself. You can help your cat groom her hair, massage her head, etc. It's really fun.
My cats loved it. We have it stuck to a window, they hit it to make it spin. One of my cats rubs against the ball. Lots of entertainment.
My product arrived quicker than I expected, in great condition. It is really cute and sticks to my glass door without falling off. Not only is it great entertainment for cats but my 18 month old grandson loves it to!! Will buy more for other areas of my home.
My 17 year old cat Loki loves it! I just suctioned it to my kindle so he could play with it on the bed.
All four of my cats like this toy. Samson loves it! I have tried to stick it several different surfaces and it will not maintain suction. My cats don't seem to care about that feature so I stopped worrying about it. My cats like to wrestle, bunny kick, and gnaw on this toy. It has withstood their rough play quite well. The catnip balls would be more accurately described as pellets. They are the same size as a rabbit (poo) pellet. The catnip is a good size for the toy and 4 of 4 cats agree that it's of good quality. The flashing ball is very bright. My cats prefer to play with it outside of the spinner toy. I haven't used the bells because my cats aren't all fans of bells. Overall, this is a fun kitty toy and I recommend it.
Arrived as scheduled and is ready to go right out of the box. Included are two each bells and catnip balls to enhance your cats play time. My cats investigated it and gave it a test spin. I think once they get used to the new toy it will see more action. Size is right, does not take up too much room.
Our cats love this. It sticks like glue to a wooden bookshelf and they can spin at it for a long time before they finally get it off.
Our kitten is so cute and makes us laugh watching her play with this toy. As with any toys we get for her, we have to engage her to it first and the flashing light helps to get her attention much faster! The suction works great on the kitchen floor also! Plus the toddler plays with it (when we don't have the cat nip in it and supervised obviously lol). Super fun toy for the kitten and little one!
This toy attracts my cat a lot. He spends a lot of time playing or staying by this toy every day . It seems that my cat loved the toy very much. Good news is I don’t need to worry about my pillows, cups and laptop too much as those things are losing his attention. All in all, a good cat toy.
I was somewhat disappointed in the size of the toy. Advertisement said for CATS (not kittens), but the toy is quite small. I have difficulty finding toys for bigger cats. However, the toy is very well made, looks great, works well and is attractive. From the time of ordering to shipping/receiving was very short and much appreciated.
When I don’t have time to interact with my cat, its presence can make the cat happy alone
it arrives at my expected time. The shipping is fast and the toys are of good quality
My only complaint would be that it was a tad difficult for me to remove the plastic to put the bells/catnip in, but that's only because the product is made well. If it didn't hold it tight the kittens would pull it out or it would fall out. Thankfully, that's not an issue. Once I got the bells/catnip inside and suctioned it to the are I wanted it in, my little kittens went nuts! My little Merida will sit there and play with it forever! She just loves this thing. I am going to get one for my daughter's cat too. There was also no damage to the package. I'm quite pleased overall.
Item arrived quickly and was ready to use out of the box. Also included were the bells and catnip balls as well as a light up ball. I opted not to use the lighted ball as it was going in a window my cat only uses during daylight. So far she has shown interest, especially when I give it a spin on the window however she is yet to spin the toy on her own. Im sure it is only a matter of time, until then it give me enough entertainment spinning it as I walk past the window for me to purchase it again. Fun cat toy.