SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
My 15 year old prickly pear cactus loves this thing. With so much room it's gotten bigger in a month since repotting into this pot!
Really pleased with this simple shallow planter. I was able to fit four succulents in this planter, but I really could've crammed in a few more but I like to give my babies breathing room and room for their roots to grow and spread. Eventually, I'll place some leaves on the bare spots and propagate other plants in here, I just need to decide what. I really like the simplistic design of this round planter. It has one small drainage hole, which is enough to drain water, but also it's enough to bottom water, which is what I do with my succulents. I like that it is ceramic as opposed to wood or bamboo, because I have some saucers that are bamboo and mold thrives on that. Recommend.
Not the highest quality, but gets the job done. I liked it.
I love my planter! I used it for a succulent garden and it’s beautiful!
This worked out so well that I ordered another one. This is perfect for succulents (which is what I have in it). And since succulents need less water than many other plants, the drain pan is a nice snug fit that keeps the smooth lines of this round pot looking as clean as the bright white color. I can't wait for the other one to arrive today!
We love succulents and thought this planter would be perfect. We have had such fun with this. It sits in my kitchen window enjoying the southern sun. Nice thing is that it doesn't require too much attention, but it is fun to watch changes every day or two.