SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I bought this collar for my German shepherd and her best friend, another German shepherd since they like to dress alike. The collars are bright and colorful. We chose the red dotty hearts. They are also durable and stand up to lots of wrestling.
Super cute so my little guy is festive for Valentine’s Day. It’s a sturdy collar but I’m wondering if it will become looser due to the material being so smooth. But after 4 days, 5 big walks & a doggie confrontation so far, so good. I’m happy with my purchase & recommend! Looking forward to other affordable holiday collars from this brand.
I ordered one collar to see if I liked it. I was so happy when I received it! Unlike other collars I had purchased that had huge tags on them and that obscured the collar's design, this one had none of that! It fit great and looked great so I ordered another one, and will continue to order from Mirage!
I love this collar. It’s cute, sturdy, and dependable. I will definitely be buying from them again.
This was supposed to be a Valentines collar, but I got it in the summer and put it on my girl immediately. Colors are vibrant and sizing was correct. Very happy with my purchase.
Cute, great quality and perfect
Beautiful collar, colors are bright, width is perfect, my little Birdie looks great in it!! Great way to celebrate Valentine's Day all month!!