SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Love it! Makes a great gift for the pearl or pearl lover in your life. Lots of jewelry with pearls can look a bit cheesy or just "not quite right," but this necklace is tastefully done and with quality elements.
My wife loves the necklace she has worn it all the time since I gave it to her. Looks quite nice. Very happy with the purchase.
I love my pearl necklace. I can not wear it all the time, because of the restrictions and care to this product. I live in Texas, it is hot most of the year and the required care for this necklace makes it hazardous to wear outside.
Beautiful piece for our June daughter’s birthday gift. Very pretty. Very well packaged.
I wanted a single pearl pendant for both casual and formal wear. This pendant satisfies both needs. Well made and simply lovely.
Very satisfied. Exceptional gift for special friend.
This necklace is really beautiful. It is high quality and well made. I purchased the matching earrings available here along with this necklace and they look great together.
Absolutely beautiful I could not be happier with the necklace. I highly recommend it
This was a gift for my niece for her high school graduation. She loved it! Very beautiful and larger than I thought it would be. That's a good thing. Perfect gift! Now I'll have to find something equally nice for her college graduation- just thinking ahead- this is going to be hard to beat. The design is beautiful and the pearl itself is very lovely. Very pleased with this purchase!
Looks really well done, seems sturdy
The pearl and setting are beautiful. The price was right and arrived promptly. The packaging was very suitable for gift giving purposes. Positively recommend this vendor.
I bought this necklace for my wife for our anniversary, and it is absolutely gorgeous! She loves it and has received several compliments just today. It is beautifully made and looks great. Very happy with this purchase.
I purchased this for a friend's birthday and she loved it. Her 6 year old daughter loved it even more and asked if she could have it, lol. It's well made and is the perfect size. Description is very accurate
Bought it as an anniversary gift. My wife loved the necklace. Very beautiful pearl and love amazing on her.
I bought this as a gift for someone, so I can't say much about how it feels or hold up, but it's appearance is quite beautiful. It's simple and elegant, and is true to the picture. A nice piece.
Very beautiful piece of jewelry. It looks much more expensive than it actually was. I bought it for my granddaughter for a birthday present and I know she will be delighted. I will definitely be looking at jewelry from the Store for Christmas.