

Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
Our California warehouse is responsible for shipping packages exclusively through USPS
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
All items in the same purchase will be sent in one package. If you have any other questions, please contact us and we will do our best to help you out.
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We do not issue the refund if:
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Pretty good for the price! Very durable looking and has held up to my bike commuting the past week fairly well. It's very easy to install
The WATERFLY bag is a great value. Well made. Lots of room for "stuff". Bag is long, so I had to modify to make it fit the bike.🚲
I have ridden in major rain with this bag, and it is totally waterproof.
My wife and I have these so when we get stuck on the rain we still have dry clothes or gear that we can use worth every buck
I love these bags for my bike, very sturdy and waterproof. I use them for grocery shopping, beach items, or picnic items. The size is great and can hold a lot.