SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This watch is as nice looking in person as in photo. I love wearing watches. This is another one added to my collection. Not too big, not too small, just right.
I'm allergic to metal and this is the 1st time I've had a watch this comfortable in a really long time!!! I would recommend this to ANYONE!!!
The watch style and colors are eye-catching. Comfortable to wear. Soft leather. I have ordered three for myself. I've given two as gifts.
This is a very nice looking watch. It is lightweight, modern and well designed. As you can see, I bought the watch without the hours on the face. I worried this would be hard to read. But I am very comfortable with it. The only time I stressed about reading the time specifically was when I wrote this sentence. But I don't need pinpoint accuracy. I love the look and feel of this watch. I'm delighted with it so far.
Cute watch. Rustic but elegant. The only reason I'm not giving it 5 stars is (and this is going to sound really nitpicky) the stitching on the inside of the band is rough and rubs against my inner wrist. It's very irritating and I ended up putting a piece of tape there to cover it. Everything else is fine.
Bought this as a gift for my boyfriend who isn’t really a watch guy so I didn’t want to spend a ton on a watch. He LOVES it and is wearing it all the time. He gets so many compliments on it. It is very lightweight and looks so good for such a cheap price!
Only thing I would change is the length of the band, which needs to be a little bit longer. I have small wrist but it's still a little snug
The watch is nice and a bit lighter in the photo from what I got in the mail. Still love the watch and I wear it everyday.
Absolutely love this watch. Very attractive and comfortable to wear. I have received multiple compliments on it. I also love that the watch face is a little larger than a regular watch but not overwhelming.
Lovely, comfortable to wear watch. Hope that when the strap eventually goes, I can get an exact replacement.
Seems like a very nice watch. The pins that hold the band do not seem to be spring loaded. Have not been able to determine how to change bands. Can't get the pins out. Other than that it is a very nice watch.
I can’t imagine a watch I would like more. It’s beautiful and I get lots of compliments on it.
Beautiful. Wasn’t sure what to expect seeing as I just bought this watch on a whim but it’s exactly what I was looking for. Lightweight, unique, bold but not flashy and great quality material.
Love this watch. Very light weight, soft leather band, very comfortable to wear. And it tells time!
This watch looks exactly as I hoped. Had to cut end of band off to accommodate small wrist
I received the watch today and it's very nice, the wood is beautiful and it's not heavy at all. I'll recommend it for anyone who is looking for a not expensive/good quality/original watch.
Pretty watch. The leather band is very soft. A great neutral watch that goes with everything.
I have never received so many compliments on an accessory before! Yes this is cheap and isn't made like a $100+ watch, but duh! It is trendy, comfortable and a nice cheap option.
I like the watch itself a lot, but the band is flimsier than I expected
I don’t like wearing watches but I needed one for work. This fits great. Perfect size, not too bulky like many watches. Received many compliments for the first time wearing it.
Nice looking watch but the band looks cheap.
I love it. Even my doctors thought it was great when they saw it! It keeps perfect time also. It is quite a conversation piece. Everyone asks where I bought it. Of course I tell them.
This watch is so unique. I love it.