SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I love this V line mask , I wear it every night and even though it does not .. “DOES NOT “ do the miracle of get rid of my double chin .. but I have to say I have seen somewhat of an improvements..
I purchased the lofting bandage for my double chin. I love that it is reusable. So far I like how it works. It is what I expected.
Wow, I have only been using this product a week and what a difference! I will wear it for 30-1 hour and move my jaw up and down from time to time to give it a little “workout.” After all the great reviews I decided to try. Don’t hesitate! Worth the money!
This V Line mask is great for creating a wonderful chin up. Very comfortable to use and so easy to use. I can even wear it all the morning while I'm drinking my coffee or during my morning routine. Affordable price. Truly recommend.
The mask consists of an elastic material, stretches well, and has a lifting effect. I am very pleased with the result!😍 Perfect while reading or watching tv-doesn’t bother me at all.
I love this wrap. It's super comfy. I've slept with it on for the last two nights and I already notice a difference.
It says to wear it every day for an hour for 4 weeks, so far so good. Pretty comfy and I can see it lifting things.
Great product to help reduce double chin. it won't eliminate it but it will reduce it. This works!!
I am using it for the double chin and I had excellent results with my hyaluronic acid, I loved it !!
I have tried this product a few times now and I find it to be kind of uncomfortable around the ears.
It’s even comfortable enough to sleep in! Buy it now, it’s worth it!
I love this bandage💖Simple and effective prevention of the second chin and saggy skin.
Was shipped fast.
A wonderful mask for prevention and skin tightening on the neck and chin. I saw the results after two days of use. I am very pleased with the purchase.
This is so easy to use. I think that I will love the results.