Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Bigger than I thought and well made. I thought they were tiny but they are not, they’re more awesome than I expected!
These look beautiful on! Nice quality, too. Got them as a gift for daughter and they were a hit! Glad I got them.
Love these but they are pretty heavy. Cool look for good price tho.
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
Got so many compliments on these...they are so shiny and bright. Perfect size for a statement earring!
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
I love it!! really good! My first time buying and of course will buy again~ i recommend!
I maybe didn't read the description well enough, but these are way too long for me. However, they are as cute as shown and I will find another use - keychain, backpack decoration or the like.
Fabulous earrings! The store was quick with communication. It’s a perfect choice. A+!
This inexpensive turned out a really great solution for me
I should say the product looks exactly as in pictures. Thank you very much!
Cute! Large, but they are not heavy or overwhelming.
matches description. Made of fine material. Price is not bad.
Very happy with these earrings! Also very fast shipping!!
Earrings looks beautiful, the condition is perfect
The quality is impeccable, it looks durable, came quickly
Great item, looks exactly like I expected from the pictures. Thank you!!!
These were fast to receive and bigger than I thought. I just wish the sugar skulls didn't have so much black on them. They would look more elegant to me. Otherwise, very nice set for the price!
Highly recommend this earrings! + reliable store!!
At last!!! beautiful !! free and super fast shipping. many thanks!
Bigger than I thought and well made. I thought they were tiny but they are not, they’re more awesome than I expected!
Bought these for a friend. She absolutely loves them!! Very lightweight!!!
Absolutely stunning! Picture doesn't make justice to how beautiful these earrings are!😍
I bought these as part of a present for my sister. Honestly, I think they're cute enough that I would probably wear them if I didn't give them to her, but they aren't really my style. For some reason, I thought I was going to only be sent one pair, though, but I got two!
These are very cute and not heavy at all, they do clank when you walk, but I find the noise fun. I also received them a day earlier that estimated!