SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I should say the product looks exactly as in pictures. Thank you very much!
Cute! Large, but they are not heavy or overwhelming.
matches description. Made of fine material. Price is not bad.
Very happy with these earrings! Also very fast shipping!!
Earrings looks beautiful, the condition is perfect
The quality is impeccable, it looks durable, came quickly
Great item, looks exactly like I expected from the pictures. Thank you!!!
These were fast to receive and bigger than I thought. I just wish the sugar skulls didn't have so much black on them. They would look more elegant to me. Otherwise, very nice set for the price!
Highly recommend this earrings! + reliable store!!
Absolutely stunning! Picture doesn't make justice to how beautiful these earrings are!😍
At last!!! beautiful !! free and super fast shipping. many thanks!
Bigger than I thought and well made. I thought they were tiny but they are not, they’re more awesome than I expected!
Bought these for a friend. She absolutely loves them!! Very lightweight!!!
I bought these as part of a present for my sister. Honestly, I think they're cute enough that I would probably wear them if I didn't give them to her, but they aren't really my style. For some reason, I thought I was going to only be sent one pair, though, but I got two!
These are very cute and not heavy at all, they do clank when you walk, but I find the noise fun. I also received them a day earlier that estimated!
These are super cute! Great quality! Love them!
I love love these earrings, they are small and delicate without being childish looking.. very light weight too.. they do not pull down the ear lobes.. however I just have to say that it looks like the pair I received and paid full price for were returns.. one earring was in a bag type thing, the other just thrown in the package and on one the back was opened..and when I closed it was a little off center.. I was able to push it back to normal position.. I would have returned but shipping costs make that not worth it.. so I did keep the earrings and am wearing them and I do love them..
These earrings are very cute and my girlfriend loved them. They come in a nice box with a foam insert and ribbon so the presentation is good as well. Be aware that they are not very large earrings, they are quite small and discrete on an adult.
Perfect for an active 7 year old. They don't dangle too long, so no worries about getting caught on something, but are big enough to see. The sterling silver lever back metal doesn't get infected or crusty like the post earrings she was wearing. Buying more for her birthday, so she has a collection to choose from everyday!
My daughter loved them! Packaged beautifully and professionally. The clasps were aligned, and the earrings were high quality. The pandas were clear and both looked exactly like the picture. I'm very grateful. They arrived exactly when we expected.
Fun earrings - sure to get noticed! I bought them as a gift for a friend. She just loves them and added some ribbons for the upcoming holiday.
Super cute. My only complaint is that the tiny plastic stoppers they give you are too loose and fall off. I lost one of the earrings the first time I wore them. If you have some of your own backs to use, you’ll love them.
Gift from my son for my birthday. I love them. He knows I love all things cat related. Cute and dainty, but feel sturdy not cheap. I wear them all the time. ❤😻
I bought these for a friend who is a cat lover and ended up buying a pair for myself. They are the perfect size, not too big and not too small.
Bought for 18 yo goth daughter. She loved them! Very impressed. Fast shipping in nice box ready to wrap.