SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I love them, they look exactly like in the picture, very pretty.
Very light and do not cause discomfort when you wear it.
They're beautiful, even cuter than you see in the picture
Very cute and detailed earrings. Also, these ones glow under UV light which is even more fun. They looked weird when I first took them out of the package and then I realised there was still a vinyl film on some of the parts. (don't forget to remove those!) they are very lightweight and very fun
Very cool! At first I was afraid that on the earring a crack, then I realized that it was a film. The protective film was on each element of the earring. For this price is just amazing)
I had one a little bit scratched but it’s not noticeable
Very beautiful and bright earrings, on the whole surface there was a protective film (even on a cow), which is very cool, I just love them ✨
Smaller than I first thought but oh so cute!
They are bigger than expected but very cute
The earrings themselves are very good quality, they look unusual on their ears. All parts are covered with a protective film. 10/10!
Excellent. It even comes with a plastic that protected him from scratches. I'm happy. Thank you very much!
A little bigger than I thought but cool!
They look charming, exactly like in a photo. "Ray" stealing the cow is slightly shimmering, I'm delighted!
Incredible earrings, I'm delighted!
Earrings are excellent. Completely covered with protective film. I did not find any defects.
They are very cool and original. They're very big but they don't weigh anything.
I love them! Super fun.
Very nice and original
Beautiful, I was worried they were too big and heavy but no, they're perfect
After a couple of days of wearing them there are some scratches already.
Excellent product, nice material, just as pictured, definitely recommend
Love these!!! They look exactly like the pic. Can't wait to wear them :)
I love these earrings, I get compliments on them ALL THE TIME!
Beautiful, just like in the picture though smaller than I imagined