SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Love the earrings. Nice set of earrings. Package came right on time. I will order again.
A little thin, but nice for the money
I thought the earring were pretty thin and a little difficult to clasp, but once they are securely fastened they are super cute and light weight!
Beautiful & just what I was looking for. Unfortunately I lost 1 two days later
These are so adorable!!! Very thin, tiny earrings. Great for my second holes. I highly recommend them.
These came today and I looove them! I wanted something tiny and slim to wear on vacation in Europe and not think about earrings everyday. They are small enough that they would look good in my second holes for when I come home!
Like the product. Wish it showed the thickness better a little to thin. But they are good quality.
Earring are exactly as described and look good
Nice for the price.
Decent for the price
These catch the light very nicely. Lightweight and comfortable. Great value
Very cute earrings ...their a perfect size for every day wear ... u forget u have them on
Beautiful. Exactly as expected. Would purchase again. Value for money!
These were a replacement for a pair that broke after several years. I love the style, the size is what I expected. They are super comfortable and I’m even able to sleep in them. Great value for your money and I have sensitive ears! I just love them.
They are quite nice, I was surprised how small they were. I hope they don't bend or break, as the size of the hoop tube is very tiny.
Beautiful product, they're shiny and light weight I'm so comfortable in them that I wear them almost daily. You can't go wrong purchasing these hoops they're absolutely perfect!
I love the earrings, they’re just a bit smaller than pictured.
These earrings are very light weight and dainty. Since I wear almost constantly, they are perfect. They don't pull on my ears and are very comfortable for every day use. I highly recommend.
These earrings are great so nice and light and that is why I love them.
These earrings are beautiful. I liked the fact that they offered several sizes to fit your needs. Cost was affordable. A pleasure to deal with.
These are small and exactly what I wanted. I used to have "sleepers" like this. Earring to wear when you didn't want bigger ones or studs. Like all Tilo earrings they are well made and very nice. Just what I wanted.