SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The color and style is really cute. The turtle is lightweight and easy to move. Would be a cute gift.
Love this little guy! Both withstood the hurricane! Would recommend it!
This is so adorable in my flower bed. The kids love the turtle too
Cute . Nice size. Stands up to the weather.
Packed with care, the little guy is right at home in our stone garden. Quality all the way.
Cute but much smaller than I expected.
Cute little fella, nice size. Looks much more expensive than the price I paid.
Nice, it is not a big turtle, but a decent size turtle.
Bought this for my husband, for our garden, it came packaged well, this turtle looks great, you get much more than what you paid for. Highly recommend getting this turtle, you will love it.
This turtle is so very cute. I love turtles and he makes me happy when I see him everyday! Good quality - arrived well packaged.
Bought this as a present. It was so cute I might have to buy one for myself!!
Absolutely adorable! Turtle is cute!
This turtle was so cute, I decided to keep him for myself. He just makes you smile when you look at him. I may purchase him again to give as a gift.
Loved it. Perfect for the garden
Charming gift for a friend
Cute and lovely little turtle, I place it next to my gutter during the spring and summer and it looks great, delivery was fast, great seller thank you so much
It really is the cutest ever! I love turtles and this was the best I found by far!
This nice size and weight turtle fits happily in a garden, on front steps or lounging beneath a house plant. So cute! Quality construction. I'm definitely enjoying my turtle.
Super cute! Heavy, solid - looks cute in the house or garden.
This little guy is so cute. I wish they sold bigger ones. I bought this turtle and it has been in full sun for about 2 months and has not faded.
The little turtle is sturdy and lightweight.
Love this turtle! I have it positioned within my flowers, at the start of my walk. It's been in full sun for about 3 months and doesn't seem to have faded.
Very happy with this purchase.
So enjoyable to look at.
This is smaller than I thought it would be, but is SO nice.