SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very pleased except for the fact that it’s very very tiny, expected the pendant to be a bit bigger but overall pleased
I love this necklace I love the green and it goes with anything and it looks so expensive
this is such a cute necklace! i love it and i don’t regret buying it at all. i can’t wait to wear it. it’s the perfect length and you can adjust it! love it so much
Its very pretty and cheap! Its simple but it catches the eye because of the green color and suits my style. The length is adjustable which is a really good feature for me. It doesn't look cheap at all!
Fits nice but the green part is brighter green than I thought it would be (it’s not a dark forest green color) but still cute
Gorgeous addition to a layering moment but can also be worn alone and still have the same effect
So cute and looks like the picture. The green sticks out a little but from front on you can’t tell. The chain is gorgeous and the clip at the back isn’t stiff at all. Really pretty and do recommend :)
It’s really pretty and cute. I love the colour and it looks classy. Will definitely be wearing it daily
Super cute! It goes with any outfit. I love the simplicity and elegance of this necklace. Going to get more. Great for summer dresses to add a touch of femininity. Must have!
Looks like a faux malachite stone . It’s a petite pendant , perfect for everyday wear
It really looks like gold, it is hard to say that it's fake gold. The gem is sooo beautiful. It is not heavy and I will wear it everyday.
So so so pretty! The colour and the quality is amazing! So cute to layer with
The green is a little lighter than I thought but still very cute!!
It’s a little shorter than I was expecting, but I might be able to swap it for another chain. Very pretty tho. Love the green
Haven’t worn it out but absolutely in love. So pretty, looks elegant as well.
This is just stunning! Looks so expensive!
Very cute and beautiful, fits with everything. Overall looks excellent 💞
super cute and the chain details are very nice. good quality clasp and chain, bright colours on the charm.
Such amazing quality! It looks stunning and perfect for layering
Super cute necklace. Not as long as it looks like it might be but fairly detailed.
Looooove this necklace, so elegant and just as pictured!!!
Super cute and dainty necklace. Looks exactly like the picture.
It broke the day after I got it (I slept with it on) but I was able to fix it myself- overall it’s pretty but not durable
Absolutely love this simple elegant necklace which goes with any outfit
This is a beautiful and delicate piece, it's lovely to wear and super chic!