SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Our puppy is now, 42 pounds and lives ro chew anything. Anything! She usually demolishes everything in less than a day. She loves this tug toy and it looks like new after one and a half MONTHS! It's made of fairly soft rubber that stretches when she pulls and it still hasn't ripped or torn apart. It's a doggy miracle. Great product for dogs who love to chew and pull.
Every toy we buy for our goldens have a life of minutes or maybe hours. This one they can’t destroy! I will say it is one of the very few toys they can’t destroy
My dog has only had this for a day, and so far it’s still in one piece. My only issue, and perhaps it’s my fault for not paying attention but this toy is HUGE. My corgi could wear it as a necklace, so it’s one that will be put away and only aloud out at certain times. Would love it if there was a smaller version available!
My terrier/cattle dog mix loves to play tug-of-war. He usually chews up toys in a matter of days, but this one has lasted months with no damage.
My bull terrier LOVES this toy. Her second favorite game is tug and this is hands down the best tug toy I've ever bought. It's really springy so playing tug doesn't hurt my back and I can play with her longer. She's soooo happy. It's been 8 months and this toy is still going strong. I'm shocked, actually. I also found another great benefit: this toy is perfect for a teething puppy. I adopted a 4 month old bull terrier and he's a chewer. This is his favorite teething toy. The soft rubber is perfect to relieve the teething frustration without damaging the baby teeth. And he can't do any damage the toy, either. We have several sodapup toys, but this one in particular is shaped perfect for teething chewing.
My dog loved this toy and we loved playing tug-a-war with him. But he is a chewer and loves to just sit and chew on toys. This one lasted maybe a couple of months but once he broke the handle he was easily able to bite off little chunks. I’d recommend it but just watch your pup a little closer if he is chewing on it.
The SodaPup Pull Toy is absolutely the best thing I’ve purchased for our new puppy. She loves to play tug and lights up with enthusiasm whenever we get it out to play, which is multiple times a day. After more than a month of use and abuse the toy has resisted her sharp teeth and is totally intact with no tears or rips. For context, she’s a now a four month old, fifteen pound mini Bernedoodle who can chew like champ, destroying rugs, shoes, or whatever is left in her path. Well done, SodaPup!
I have raised dogs for over 30 years, and bought every toy imaginable. Soda Pup toys for what I have experienced with a new one year old German Shepherd over the last 2 months with this and other toys which I have ordered from the company, are incredible and seem to be indestructible!! My dog and I have pulled, stretched, twisted, fetched, tugged, she has chewed.....not a mark on them! I will only buy these toys!
I really like this product. It is very durable and the thickness is just right and stretches just the right amount. One of the best pit bull toys to have! My pit bull tour a lot of toys but this has held up for several months so far.
Love this and love Soda pup for making it! Our very aggressive chewer can’t get enough of his toy. Carries it around everywhere. Love that I can feel confident and secure that I will not wake up to this thing in pieces.
So my Doberman destroys toys. Like eats them. 4 months is his record of NOT destroying a toy!. Apparently he has some OCD. So I buy him another one. Dobermans are smart. So the new one only lasted a week. He was heart broken. I searched high and low and read review after review. Knew it had to be sturdy but smooth. Settled on this SodaPup pull tab tug. We have had it a little over a week and so far so good! He weighs 100lbs and pulls with my teens and it hasn't had a blow out. He chews on this sucker like crazy! Like, zones out on the couch. Toy at the back of his mouth. Chews on this toy. Not a single chunk out of it yet! I will update with a finally life span when he finally gets it, cuz he will!
I was skeptical about this when I first got it. This is the longest lasting and toughest tug toy I've purchased. The handle makes it easy to grab and the other end is easy for the dog to grab. This is my dogs and my favorite toy.
My pup loves it, it is easy for him to grip and easy for me to grip, great quality
This is solid rubber so I would not recommend you leave it on the floor for your dog to chew on all day. They can chew on it a little bit here and there. Works great for playing tug! My dog always wants to pull on the same part I’m going on. The size is absolutely perfect for moth small and big dogs. I think it’s a great toy for playing tug. I would recommend it to friends. Make sure you remove the little rubber tag on the top before letting your dog play with it because they will chew it off and swallow it.
Our dogs don’t show much interest in this. it does appear to be very durable and well-made
I don't let my dog use this unsupervised since I am not sure that it is really a "chew toy". But he loves to carry it around, toss it, and play tug with it.
Seems like a great item, but a bit heavy for my 16 lb puppy. maybe when she is full grown 22-25 lbs projected she will like it better
This toy is sturdy! Great handle for the owner and good grip for dogs. It doesn’t break down when pups chew it. Hours of fun!
My dog is a super chewer and will chew through any toy, while I was looking for one tough enough for her I came across this toy. So far it’s passed my expectations and she has not been able to chew and tear through it! I absolutely recommend this if you has super chewers
My Pitbull has almost bitten through this on the first time playing with it. We played tug for a minute, he went off with it to chew on and get familiar with for two minutes. I took it put it away and now looking at it today it’s almost bit through. It’s also hard for him to get a good grip on this. Next time maybe I will try a canvas snake or the donuts tug toy. This one I guess will be a good chew toy at least.
My dog nephew LOVES this pull toy and it is indestructible!
This toy is sturdy! Great handle for the owner and good grip for dogs. It doesn’t break down when pups chew it. Hours of fun!
Fun toy that surprisingly is still in one piece!
This is a great toy for aggressive chewers that like to play tug-O-war.
Our dog really likes tug of war, and this is the best toy we've found for it. She can get a solid grip on one loop while I can do the same on the other end. It is stretchy enough to soften hard and sharp jerks, The design makes it much less likely my hand will be in range when she lunges for a new closer grip. After two + months it has no tears gouges or other signs of damage. It is her favorite