SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Love this leash! My pup with piranha teeth is learning leash training. I've caught my little guy having a good go at chewing through the leash. Some frayed threads, but definitely still held together. I don't want to risk testing if this leash is puppy-teeth proof, but I'm happy he wasnt able to chew through it in a matter of minutes like other low quality leashes. Great quality, cute and unique print.
Got this as a gift for a family memeber. She uses it on her poodle. Absolutely loves it, the design is so cute. Her poodle is pretty laid back, doesn’t pull when walking.
I LOVE THIS ADORABLE LEASH!! It’s really cute and nice and sturdy! A true statement piece in my GSP’s walking wardrobe!
This is such a pretty leash, very vibrant colors.
have used the retractable leash for ten years, but this is best for training. Love the pattern.
Very cute design. My puppy chewed on the leash for a short time and was able to tear into the leash a little bit. The design makes it so that leash is not smooth so can be a little rough on your hands if you are leash training and holding the outside of the leash.
I LOVE this leash. It is so cute and it goes great with the bandana my mom made for my dog's collar. We get tons of compliments on this leash when I use it for the dog park. It's also very strong.
This is super pretty but super thin so it's not as thick as it looks in the picture. Thankfully our dog is really good about walking with us but if we use this on our other dog that pulls it would probably break