SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Love this product. Though I was expecting larger bottles, it is my fault for not paying attention to size on the product description.. Anyway, I love it so much.
Perfect facial mist on a hot day!
Smells great. Moisturizing my face!
I love this facial spray! It smells AMAZING. It's so refreshing and soothing. Great during warm summers and dry winters.
It’s moisturizing and it smells good
It arrived quickly and well packaged. It leaves your face feeling hydrated and refreshed! I haven’t had any negative reactions!
My favorite products of all time.
It smells amazing, feels great, the product I have zero complaints about! However, the sprayer is a little intense for me. However it is the best mist I’ve tried
Great quality. Refreshing.
I live in Vegas, and the heat here gets pretty intense. I've often wished I could find a way to wet my face. This one does exactly that. It provides me with a little moisture and coolness in intense dry heat. That makes it more than worth the cost to me.
So hydrating, and refreshing. I use it a few times a day!!! Must buy!!
I am super lazy when it comes to skin care. I found this to be a quick and easy way to improve my skin. I can tell a difference in my skin. Have already recommended these to friends and will most definitely order these again.
Love these skin freshener. It really freshens up the face and spirit. I will not be without this ever
I purchased it because I wanted to moisturize my skin without using heavy lotion which tends to break me out. I've noticed my skin being much clearer since I've started using this mist. I will definitely buy one again.
A great addition to my skin care routine, this relaxing scent helps me settle down at night or cool off after a day in the sun!
I love this spray! It has not irritated my skin, and it does exactly what it says.
Love the scent, feel so fresh after spray. Would recommend it!
I have sensitive Irish skin and have had NO problems while using these sprays. I love the smells and it's very refreshing on the skin. I highly recommend this product and will buy it again.
Scent is refreshing and not overpowering. I truly love them.
It feels nice to mist on after working out or throughout a hot day.
the product came exactly as it looks in the pictures. It is great! no problem with my order at all!
I love these facial spray! It is very hydrating and refreshing. It smells so amazing. The bottle is actually bigger than expected which isn't a bad thing. I would recommend this mist to anyone who is thinking about buying it!!!
Very soothing and my skin never gets dry or acne whenever I use it.
I have dry skin and was looking for something to moisturize my skin without making it oily and dull. These are the best.