Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
What a brilliant idea to put a holder on a tissue box!
This just arrived yesterday, but I already know it's a successful purchase. It has 4 little silicone dots on the bottom so it won't slide around or damage surfaces. Best features: pretty and doesn't rise off the counter when you pull a tissue out.
Love this product, exactly what I wanted
Have been buying A TON of organizers because of boredom from being stuck inside the house and I love the idea of this one being able to hold tissues and more! Definitely a must have and is very convenient for on the bed side table
A bit larger would have been better
Very elegant looking. I gave it 4 stars just because the item is rather big and I was hoping for something a bit smaller to fit nicely on my small coffee table. But I'll make it work.
Comes in handy in any room
Works great. It's nice and heavy, so when you pull out a tissue the holder stays put. The storage on the back holds way more than I'd hoped. The overall design is really pretty.
I'm so glad I came across this organizer. Now my glasses, hand lotion, lip balm, and remote control for the lighting are all in one easy to find location.
Lovely item, I use it on my nightstand to cover the tissue box and cradle the tv remote controls. It’s sturdy and well crafted. I would recommend it.
I have this near my bed. It’s great for clutter control. It not only holds the tissues, but also my chapstick, my eye drops, my phone and the remote.
Beautiful! Sturdy, rubber feet so it doesn't move when you pull out a tissue. Fits more than I thought in the back slots. Def would buy again
I LOVE this!!! Heavy enough to keep the tissue box in place, small enough for my night table, just enough storage for what I need.
Perfect for a coffee table, as it accommodates not only tissues but tv remote and other accessories.
Absolutely love this! Holds all my makeup brushes and tissues! Looks glamorous on my vanity!
Easily distributes tissues and holds makeup brushes and etc on top. I really like it.
Was really surprised with the size of it and its beauty. Definitely a good purchase
This is a great way for me to keep my tissue, meds, lotions, etc next to my bed.
I am pleased with the quality and usefulness of the product.
I really love the storage for this. I can finally have tissue on my bed without wasting space and having an ugly box getting tossed/crushed when I'm sick. I can set my late night medications on it as well as store remotes and other common nightstand needs in it. It's saved my bed from random clutter and I no longer lose things.