SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
My dog loves it!
This is the longest a toy has lasted in our house! .... and we have TWO super chewers!
Definitely chewproof
He plays with it all the time
My puppy chews everything. This has withstood time for him!
Great for dogs that are " super chewers"! My dogs love to tag team toys and tear them apart, but thankfully they make toys for dogs that love to chew up their toys! My dogs have tried and tried but cannot tear this up, barely even made any tooth marks on it either! Very durable!
Great toy, we have 2 60+ lb great pyrenees puppies that shred almost every toy they've had. These keep them busy and it's a great way to give them treats as well (peanut butter and what not inside the tire) l. I'm sure over time they'll break down but we're planning on buying more for when that happens.
Wish there was a bigger size for my dog. His favorite toy
Our 7-month-old German Shorthair had us wondering if there was a Chew Toy that would last more than a couple of days. Well, we are here to tell you that this tire and wheel chew and teething toy has met all of our expectations.
Great for an aggressive chewer and keeps them occupied
Longest lasting chew toy so far. Plus I can add some treats inside to keep the dog busy. So far the best chew toy I have bought. My dog can destroy some toys in minutes. This is almost a year old now.
The durability is good. Just smaller than I was expecting.
we have 2 pitbulls and they have not destroyed this yet.
This is the only chew toy our border terrier puppy wasn't able to destroy within 1 or 2 days. In fact it's now many weeks and still intact. She loves to carry it around in her mouth. Great design.
My German Shepherd puppy loves this. Put some small treats in it or a yak cheese stick. Keep him busy for a while. No sign of wear and tear either! He usually destroys all toys, not this!
The durability is fantastic for my teething puppy.
Great choice for a tough chewer! My dog loves to rip apart toys and let me tell you, he is GREAT at it! This one has proved to be a tough one to break for him so far and he loves it!
My dogs love this toy.
I have a golden retriever who loves to chew anything and everything! So far this wheel has been super durable and worth the price! Perfect size too! Plus he loves his wheel!
Love everything about this product. I bought two different toys for my pointers and one didn’t last and this one surprisingly did. I recommend this for high chewers!
This is a great toy to keep my puppy busy for a little while. I put peanut butter in the grooves and crevices and it entertains him for a bit. It is holding up great so far!!
My dog is an aggressive chewer. She had it for a little over a month and there's no sign of wear on it .
My only complaint was that it is smaller than I had pictured and I’d bought the largest one
High quality product, my dog likes this chew toy and can put snacks in the middle.
The dog who chews up everything loves this toy. He throws it, we add toothpaste for tooth cleaning, a great toy highly recommended.