SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
So nice to open my closet and not have it smell like body odor! (I mean, not overwhelming body odor... but enough to prompt me to buy this product!) These coins neutralize the overall scent, they’re definitely not too strong. I’ll be buying them again!
I absolutely love the small scent coin. I bought it after reading the reviews, but was a bit skeptical about how these would work. Of course, don’t expect just one to work for a large room. I have them one each in drawers, kitchen cupboards, hung on the inside handle of my bathrooms, in my pantry. It works perfectly, I´ll buy more.
These are wonderful! I love the smell of it. It relieves stress and helps me sleep. These coins have the strongest possible scent. I have 2 coins in front of the table fan I use at night (I’m very hot natured and my husband is a human furnace). My whole room smells of the perfect amount of smells.
These items were delivered quickly and packaged well. This little coin is perfect, it has a wonderful smell, shape and calm color, I love it so much. It absolutely matches my bedroom. As soon as I opened the package I could smell them. Love it.
I keep this coin in my luggage to repel creepy-crawlies. I ordered these to put in my luggage and to give as gifts in my homemade sachet snap-bags. The smell is strong, as it should be. I think it's great because it wouldn't end very quickly. I am very satisfied with this product.
What I expected and more. This was packaged just perfect. It came in a nice pack. The smell is strong and it lets the cousin stay fresh without losing their smell if I decide later than sooner to use. I love everything about this.
The only reason I didn't give 5 stars is that the scent isn't very strong.