Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Great price and quality
Excellent looking cups, overall I was very pleased. As advertised they are double walled and do a pretty good job of retaining their temperature.
Ideal mugs for tea, probably a little large for coffee. Perfect for a decent cup of tea, purchased with a teapot for serving guests, the double wall insulation guarantees that all tea is consumed.
I wanted a cup that is suitable for my small coffee needs and this is a right fit. The weight is good as well. The best thing about this cup is that it retains the coffee heat longer than usual cups do. It is insulated so you don't feel the heat when you touch the cup. overall I am really happy with this cup and I would recommend this to anyone
Well made and super shiny as they exit the dishwasher. They keep coffee HOT. The only downside is you can’t put them in the microwave to reheat coffee without causing an electrical storm inside the microwave...oops.
Love these cups. Perfect for a triple shot. Keeps espresso hot. Easy to clean. And the best size on the market.
This is a great cup. Dishwasher safe and keeps my coffee hot. Relatively thin wall. I would recommend this to anyone.
Nice cup. Keeps the coffee hotter than a regular cup.
Made of premium materials, and good insulation