Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I’m a plumber and always use this item to check my joints. Makes my job easier and is very sturdy. I’m not saying this is water proof or rugged but I’ve dropped it from ladders, thrown it in a tool box, got it wet too many times to count and the lights are still working . We’ll definitely buy another when I need to replace it👍
This is a great mirror to use in hard to get to spots. It is very well made and very sturdy. It will last for years to come as long as it is taken care of. Great extension mirror!!!
Perfect for my husband who teaches commercial truck driving. Small enough to carry in his back pocket and super convenient to use. And I have used it to find a bird who was lost under the bed.
Fit my purpose. Easy to position. Like the length. Wish it would be shorter.
Works great for inspecting heels for skin breakdown on bed bound patients
For those odd to reach and see places it’s perfect
Great inspection mirror for a good price.
Exceeds expectations!
Surprisingly not a cheap feel to the telescope or the light on the mirror... Its not too bright or dim and the light lasts long enough on its batteries to get you thru plenty of extended uses. The telescope doesn't slip so it will hold the mirror whatever angle you tilt it. The only issue is occasionally having to tighten the joint at the mirror but any brand of this style mirror needs that unless they are cheap riveted mirrors and those kinds just get tossed..
I am a plumber and I use(d) this mirror to inspect the nonvisible part of solder joints in tight spaces. The light assisted mirror allowed me to see clearly where I couldn’t see without a mirror, and the light works well. It could certainly be used for many other tasks. It is slightly large, which is helpful in most situations due to the large viewing surface, but could be detrimental in very very tight spaces. Great product, I would highly recommend.
This product did recently save me when I dropped a bolt while working on my truck. I use magnetic reach tools but after they failed to retrieve anything, I was able to use this eventually located and retrieve the bolt which has dropped into a hidden location. I really like the two led lights and the adjustable angle and extension length. It’s a good tool which when handled carefully should last a long time. Giving it five stars because it already paid for itself in my eyes.
good but this i guess is an inherent problem with the product but the mirror is hard to use with the led lights because the lights blind you when you look at the mirror. when you look at the mirror with the lights on you are staring right into the lights. they need some type of shade or something clever.
I needed this item so I can check the bottom of my feet. I had surgery on my foot due to a diabetic wound. It's very important for me to be able to check out the bottom of my feet in order to prevent getting another wound. This mirror works great for that.