SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Love it! It works wonders leaving you feet rested and smooth. It will for sure remove any fungus and dead skin. I use it once or every other week and it works perfectly. The aroma is pleasant and relaxing. I will be buying another bag!
That’s an AMAZING bath salt! I wish I had taken pictures of what my husband's foot looked like before, but the change is significant! He has had his feet so dry and irritated for many years, and I read about this treatment after I got it on his foot and it worked. Fingers-crossed that it is going to work long term. It is a much more effective treatment than the one I used before. Try it!
In love with this product! While at work all I can think about is coming home to take a foot bath. My feet feel absolutely amazing! The smell is fantastic, I think aside from helping my feet feel and look amazing I just love how soothing the smell is! Thank you a million!!!
All I can think of now is WHY DIDN'T I GET IT EARLIER. I have been dealing with this foot issue for the longest time! So embarrassing to wear slippers/sandals before but things are changing!! Tried so many foot baths. But this actually works! And it's soo soothing!!
This stuff is the BOMB!! I’ve been dealing with thick skin, dry feet, which even made me feel a real PAIN. I used this foot bath several times. AND it worked, removed all dry skin and made my feet softer!! The next time I order this again!
Product received on time and in good condition. It works wonderfully. I wish the product came in a bigger bag to use this product more times.