SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It’s a very interesting design. It fits in my 2020 Subaru and looks great. The bags lock in place so it’s not falling down if you put something heavy in it.
I like the sleek design. I have it hanging on the back of the passenger seat. It is nice to have in the car.
I like the sleek design. I have it hanging on the back of the passenger seat. The only thing is the rubber strap to hang it pops off from time to time when my kids get in and out. It is nice to have it in the car though.
Very impressed with the quality. The housing unit is a very sturdy metal including a 3M tape hook and a rubber tie hook to hang it off the back of a headrest. I was kinda worried that the bags would be a bit flimsy (like dog potty bags are) and rip off when full but they are very high quality strong bags. Very easy to start as the bags have about a 1 inch easy-open part at the top of each bag. So far I haven't had any problems with the bags ripping off under the weight of the trash in the bag. Really good solid unit that looks great too. Highly recommended.
Perfect for my car to throw away used masks and wipes. Keeping everything tidy.
Easy to hang it in the car. Keeps my car clean as now I have a quick place to throw away all my trash. Hangs nicely from my dash with an easy peel and stick application. Or rubber hanging hook whichever is preferred. It's nice to have both options. It also comes with a roll of bags which is cool. I’m happy with the purchase!
2 children always need access to a garbage bag in the back of the car and these work just as intended! My car's interior is black so this bag dispenser blends in as well. So far so good!