SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I love my bag!! Great quality, well made!!
Large enough for several towed and snacks. Durable material. Cute design.
Wife is happy and carries it everyday
First, I love the color of my bag. Second, I thought the bag would be small, but in my opinion it isn’t small at all. I intend to use it when I go to the beach & also to put things in when I travel. The fact that the bag doesn’t tip over, is a huge plus!
Using it as my everyday tote.
I love this bag!
I had been wanting one of these bags. It is super cute and I love how thick and strong it seems. I like using it for school to carry books and computer in, but also for the pool and beach too. I would even buy more!
This super cute tote is beautiful. The handles are great. The design and fabric are awesome. The inside is really big and fits all my must haves. I love my new tote and can’t wait to use it for my summer camping trips. You will love it if you get one!
It was just what I expected.
The bag was great. I absolutely love the color!!!!!
Great for carrying anything and everything you may need for the boat, beach, or pool!
Love it! Great for the beach!
As it was a gift for my daughter, I had to make sure that she would like it. I was wrong, she loves it. It's one of those items that is an instant hit when given as a gift.
Authentic and brand new
Love the pattern. It’s roomy enough. I just wished the handles were longer.
I love the design, sturdiness and size of this bag. It’s a really good value for your money.
Cute pool bag! Love it- it holds just the right amount of stuff when I go to the pool - lotion, book and towel and even my water bottle nicely.
I bought this for my coworker and she loves it: great quality
I love this bag!! So big. Nice handles.
This bag is gorgeous! I want to order more in other prints. This bag would make a great gift!
I love the bag itself but the pattern is not pretty in person. The colors of the pattern are too bright
So freaking cute & will definitely be great for beach trips!! Perfect size, too!
Love this bag ! So cute