SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
When I got the headphones, I thought the headphones that on the left were broken. Fortunately, I finally found that I was deaf.
They work fabulously, as usual.
The sound quality is good for such small devices. The battery life on these are awesome. If you happen to run low, toss them in the charging case for five or ten minutes and you are good to go. I love that they charge so fast!! You can even charge one while you are wearing one if you don’t want to miss that streaming show you are watching.
I love these, especially when i compare them to other types of bluetooth headsets I’ve owned
You already know. It’s amazing great sound quality, battery life is insanely good.
They work. But to be honest I don’t like the shape. The sound is good though
So convenient!
This was a gift for my son. He’s very happy with these and says the sound is really good.
I go to the gym and with these they were so good my head exploded in tiny pieces
I have ordered these twice.
The quality is great. Don't have any trouble with these earphones
Works great for my purposes.
Purchased for my husband for Father’s Day. He uses them daily. He owns his own business and is constantly taking calls. He has had several ear pieces and he says this is by far his favorite. Noise cancellation is top notch. He has them connected at least 10 hrs a day usually more and the battery life is excellent.
Perfect! Came brand new in the box, almost fully charged, everything perfect and sealed.
Very pleased. Super quick shipping.
it is not the same as the previous version. visually it looks the same but it is much faster and Siri works great if you like running and other sports activities . I would say buy this version it is more useful
Works perfectly well and also just as described. It’s new also
This is a great product, sound quality fantastic, I especially like the control function by tapping the top of the air pods. I also like the case, you can charge that separately and then charge the air pods in the case as well.
Do yourself a favor and get these, you will never regret it.
Would buy again.
I got one for myself and absolutely love the convenience and quality!! Highly recommended that I ended up purchasing one for my husband's Father's Day gift and he loves his just the same.
I really liked these. They are small and convenient. I have never been able to wear in-ear earbuds but was hopeful these would work for me.
Lightweight wireless headphones. Do their job and it’s seamless to connect. Only problem is they won’t stay in my ears that well (everyone’s ear is different) but I really liked this earphones
Bought for my lovely bride who sleeps with headphones on. By the morning she is all wrapped up in cords. Now she won’t strangle herself at night
excellent product and vastly better than similar products from other manufacturers.