SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I was looking for something that would hold my phone at hands reach in my car WITHOUT using the air vents to do so. I used to have an air vent phone holder but due to my use of heating in the car...my phone would overheat ALL THE TIME. I had to find a better option. I came across this product and was amazed by the quality, and how great it works. I absolutely love this product and will recommend it to anybody who is on a budget and is looking for a high quality car phone holder. Thank you for the great product.
I received this item a few days ago and wanted to test it out in various weather conditions before writing a review. Previously, I had a vent clip holder which kept rattling and even shook when I had the phone on it. I recently made some upgrades to my vehicle which causes the vehicle to shake a little more, so I decided to try a different route to fix the shaking. This holder keeps my phone from shaking and making any noise which is awesome.
Very good product. It's very functional. I expected the size to be a bit bigger for a large phone.
I've owned many different holders over the years that have either broken from being cheaply made, had a weak suction cup etc. This is by far the best holder I've ever owned. I have a fairly larger phone with a case and it fits just fine. Pitches and turns in multiple directions. I've gone over some rough roads and it doesn't rattle around or fall over.
Good product, excellent shape, but I had some troubles with installation.
I have been using this mount for awhile now on our truck. We use it with the iPhone 6plus/ note 9 and it works very well.
Good quality, not hard plastic, elastic, catchy, like hard rubber.