Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Smells good and the scent lasts long.
This is my favorite essential oil. Really works. Arrived as expected.
It’s not because the product it might be because I add too much to my machines and I get migraines
I use it for cleaning.
Product was as described, came quickly. I love oils for everything!
The fragrance came quickly. I opened it and the fragrance was not as strong as others I have used. When used in my diffuser, it was not strong and the fragrance did not last long.
There is some sort of odd fragrance. When you first smell this, it's OK, but after it's been warming for a while, there is an off-putting smell.
I use this Oil when it's Flu season. It really helps, and it's great. I highly recommend it!
If you feel a cold coming on, this is the perfect essential oil -- either in a diffuser or put on the bottom of your feet before bed! Love the smell. It is pricey but worth it.
Awesome smell
I feel safer knowing this aroma formula is providing safety for my mom in the nursing home, and the staff loves the scent so they visit more with mom instead of hurrying out.
Didn't work as well as I thought it would
It was received in great condition. I love essential oils and look forward to using this one
I use it often for times when I am run down or feel like I may be coming down with a cold but I also use it to give my house a good scent.
Smells great.
I honestly love it! This is a great product to be taken internally as well.
Very nice scent and taste. I add one drop to a glass bottle of water. Very refreshing!
The oil has a great fragrance. I use it in a diffuser.
I’m really smitten over this product. This is the bomb. It smells just like Spearmint should. When I smell the diffused spearmint it makes me happy and brings me a lot of joy!
The scent is very strong, so I am expecting it will not diminish quickly as some of my other oils have
I find this to be a good quality product and the price is very good. The scent lasts a while.
My kids go to sleep to the smell of diffused oil. Great price!
I've used it for years to help with the cold and flu season. I wear a necklace that holds a disc with whatever essential oil I put on it.
This oil makes me feel happy!! I love it!!! I rubber a drop on my wrists and chest.
Really can't beat these oils. Quality is amazing for the price. I use a lot of oils. I make roller blends, diffuser blends, room sprays, cleaning products, bath blends and these oils have all been great!