SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I've used it for years to help with the cold and flu season. I wear a necklace that holds a disc with whatever essential oil I put on it.
This oil makes me feel happy!! I love it!!! I rubber a drop on my wrists and chest.
Really can't beat these oils. Quality is amazing for the price. I use a lot of oils. I make roller blends, diffuser blends, room sprays, cleaning products, bath blends and these oils have all been great!
Good! I am using this oil for headache , muscle pain or for relaxation. It smells great, it’s not too strong of a smell or overwhelming.
Love the scent for my diffuser at night. It helps me breathe and helps with allergies. I also add a few drops to a water spray bottle to keep insects from coming inside the house.
Great product!! The spearmint smells last and last!! My new favorite essential oil
Try to use this spearmint oil! I rub it on the outside of my throat and chest after my shower and it really opens me up. It's magic!
The fragrance was not as strong as expected and the smell does not last long - even when using a diffuser.
Great product. Fast shipping
This works great.. we love the smell. When we feel something is coming on, we put this on.
Love this, smells wonderful, very relaxing. Great product, great value.
I love this oil. It smells great to me. It's not as harsh and intense as peppermint.
Will purchase again.
I love the smell of the combination of spearmint and eucalyptus!
Great smell. A little goes a long way at filling a room with scent.
This is my all time favorite essential oil. It is my go to for any ailment. I always keep one in stock year round. I love the smell and love to diffuse it as well. Excellent products!
This is an amazing essential oil, so many uses.I’m glad I finally caved and bought it, yes the hype is real and legit it’s that great & I definitely will buy again.
Sent is very strong and can smell bad if too much is used
Smells good and the scent lasts long.
It’s not because the product it might be because I add too much to my machines and I get migraines
This is my favorite essential oil. Really works. Arrived as expected.
The fragrance came quickly. I opened it and the fragrance was not as strong as others I have used. When used in my diffuser, it was not strong and the fragrance did not last long.
I use it for cleaning.
Product was as described, came quickly. I love oils for everything!
I use this Oil when it's Flu season. It really helps, and it's great. I highly recommend it!