SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Works good my son is finally figuring out how to hold it at five months old not the easiest shape for babies to hold
This little hedgehog is the cutest thing ever! Perfect size for my great niece and not too thick.
I don't usually write reviews, but came here specifically to rave about this little hedgehog. This is the *best* little teether for my 6mo son. It's the easiest for him to hold, I can attach it to his pacifier holder (so it doesn't hit the floor when he drops it), he can get it in his whole mouth (which will come in handy as his molars grow in), and is super easy to clean. It was smaller than I thought but is perfect for his little hands. Highly recommend. Will be purchasing this for all my future baby showers.
Cute design. No chemical-like smell when it came in. Doesn't pick up dog hair easy which is a bonus.
GREAT for adult use, too! I like to chew on things so I picked this up because it's cheap and cute.
This is an adorable teething toy. Very easy for baby to hold and very colorful and lightweight. It is easy to toss in a diaper bag and take along on an outing. Very easy to wash and clean.
My 4 month old has started teething and is chewing on everything, he's also grabbing at and trying to hold everything. This is so easy for him to hold onto, he can hold it and put it in his mouth by himself and he loves it! It has become his favorite toy since the moment I gave it to him. Most likely going to get another for a back up. Highly recommend.
Such a cute teething toy. I got this for my friends baby shower basket I am creating for her. Non toxic for the children and eco friendly.
I bought this because it looked like a great little item for baby to hold easily and chew. It is both of those things, but unfortunately my son seems totally disinterested. Still would recommend as it could be a wonderful teether for the right kid!
I bought this because it is not filled with anything and I was hoping it was the soft silicone that bends and holds up well. I am happy to say it was everything I was hoping for. I love the texture and the softness of the material. It is my kid's favorite teether out of the 8-10 I have given him to try.
My six month old grandson loves this. He has many chew toys but this became an immediate favorite-- the Hedgehog is a cute toy to play with when he's done teething.
This teether is SO adorable! I bought it for a boy themed baby shower but it was so cute that I bought an extra for my little girl too! Such a cute design and very good quality as well
Very easy for little hands to grab! Great texture and very cute. It easily attached to a pacifier clip and has become our go to teether.
When I purchased this product I was head over heels because it is so darn cute. However my little one was only 3 months old, he did not love the texture but now that he is 6 months and REALLY teething it’s one of his FAVORITES.