SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Oh my gosh, these are beautiful. The quality ,style,design and the perfect wood it's what I love. I almost flipped when I opened them. I bought them for my daughter not knowing if she would like this particular wood and came to find out it's her favorite too. I had no idea it was her favorite and she was wanting a large serving bowl. She will flip when she gets it. It's a house warming present to her and her husband.I also purchased the boat salad set as well. Thank you for such a beautiful product.
This bowl is beautiful and holds a large salad easily. I hand wash it and allow it to air dry. After drying, I have occasionally rubbed it with a light coating of olive oil as I do my cheese and charcuterie boards. I would recommend this salad bowl!
Beautiful bowl, just as described. I've treated it with John Taylor Butcher Block Conditioner, food grade, because we use the bowl to store our fresh fruit until it ripens. This way, I'm hoping that the moisture from the fruit will not harm the wood. It's large enough that it holds a lot of fruit, which is good,and if we decide to use it as a salad bowl, it will hold a large salad, enough for a big group. We keep the bowl on our kitchen counter, and it looks so pretty.
Nice big bowl for a Caesar salad.
This is a beautiful item. I found it great everyday and at dinner parties it made an impression! But not enough for a large number of guests. However, it's still worth your money!
Nice bowl. I think the description called this a “serving bowl”. It is not that. It’s more the size of a cereal bowl. It serves my purpose as I bought it to hold epsom salt next to my bathtub. See photo for size reference.
I bought this for a family member. She really loved it, so I bought one for my brother. It's beautifully crafted -- a bargain for the price!
This is a beautiful lightweight bowl. I didn't purchase the bowl for its intended use, and use it as a place to empty my pockets when I get home each day. It looks nice on my dresser and holds my wallet, pocket knife, cigar cutter/lighter, keys, and cash.. with room to spare. Hopefully that gives you a perspective of its capacity. It's high quality and appears that it will last a lifetime with proper care.
This bowl looks great and is well made. Finish is smooth. The bowl is surprisingly large. Salad for our family of 5 (3 of which are smaller children) fills it less than halfway. Would be great for a big salad with guests, serving rolls, holding fruit, or something else along those lines. My wife loves it and it looks good on the counter.
Little larger than expected but still a great bowl.
I bought this bowl with the intention of using it for salads. When it arrived, I was surprised to find that it was much larger than I anticipated. This is more of a serving bowl. It's beautiful though! I have been using it to store fruit. It adds a lot of charm to my countertop.
This bowl is beautiful. Good quality. I just purchased a second one for a housewarming gift!
I love this bowl! I placed it on an antique wooden table near the front door so we could toss our keys and miscellaneous items in it and not damage the table. It's a cute bowl and the keys haven't scratched it after daily use. I liked it so much I bought another one!
This is a really nice wood bowl. Very deep and give lots of room to toss a green salad.