SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This is the second toy from this maker I have bought and I LOVE them. More importantly so does Lola! They last forever and she gets so excited. The best part is that she hasn't been able to tear it apart yet. I decided I was going to buy her a new one each month until she has them all :)
My dog loves this. It’s a great size for him.
My dog loved it so much, that when she destroyed it (six months later) I just had to get her a replacement
My dog absolutely loved this toy, but she is a big dog. She carried it all over, squeaking it. The seams did not open, but her teeth eventually punched a hole in the back with the enthusiastic squeaking. Once there was hole, she unstuffed it. It's amazing how much stuffing is in one of these toys!
Looking good a few weeks later
Very cute and bright
All I can say is this toy has not left my dogs side in months! It has held up surprisingly well! Most of his toys die within a few weeks... he has only managed a few small holes due to his unique ability to suck and gnaw on the ends. He is obsessed with this toy! He refuses to let anyone touch it!
Decided to post a review after some tests done by my dog. A month in and surprisingly still going strong. I have a cute Chihuahua who gets really aggressive when it comes to playtime, so we change the toys quite often. This is her first toy with a squeaker and she cannot be happier with it! Not sure about our family members on that one. Despite it being used for a while the squeaker does not get quieter. It is stitched well and does not get flimsy and thin with each wash. There are no dangerous parts, and the colors are vibrant even now.
Planning to buy another one, squeaks strong
Need more of these, my dogs keep fighting over it
Fun not only for pets, but also for babies. The colors are just what the babies need
This has been a durable toy for our pup. She's not an aggressive type, but she does enjoy some tug of war and chewing.
This is my boy’s 2nd watermelon, he just cannot live without it. Although the colors have faded after several washes (not that it matters for the dog) he keeps enjoying it.
Amazing product
Our little Min Pin is rough on toys but this one is holding up great!! It seems to be very durable and has already lasted twice as long as others
Cutesy item for your pet
Sewn nicely and looks great
Well-made toy, a good addition to the collection
Need more food-related toys from this supplier
Very cute larger than I thought but very cute.
Looks good as a decorative peace in my child’s bedroom. The baby likes playing with it too
It’s stuffed watermelon... that squeaks! My Pomchi pupper LOVES his stuffed watermelon toy! I think every dog should have one! It has squeakers in it and it’s pretty large (at least for my 7 pound dog). It seems to be made pretty well too. Any toy will get messed up eventually. It just all depends on how destructive/playful your pooch is. You can’t expect these things to last forever. My pup is 5 months old and still teething so he goes through toys like toilet paper. I’m not expecting this one to last more than a month, if I’m lucky. But it looks like it will give him lots of fun during that time. And that’s all that matters. I’m happy that he’s happy.
Judging by the reviews the toy seems to be strong, but my pup teared it apart in just one week. I guess I need to buy something stronger for him, but I could tell it was fun for him while it lasted, could hear the squeaks all day long.
My dog got a hold of it fast, now it’s her bestie
My destructor pup has not tore this up. She loves this little squishy....