SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This reminds me of being at the beach!
Relaxing natural scent that you can spray anywhere you want! Throughout the years I've purchased many of their spritzers and have never been disappointed. Love them all! Has a strong scent of lavender and it's great to spray it on my pillow before I go to bed and on me! I make my own spritzers with natural oils too, however, the oils don't last as long as the chemical based spritzers......and that's okay. I definitely recommend it if you love natural scented oils. Just realize that the scent will never last as long as the chemical based artificial scents.
Bought for 12 year old that had trouble sleeping. Helps to calm her.
I use this for myself and my grandson. I love it. He sleeps so much better when I spray this in his crib before I lay him down
I LOVE the smell of this- I purchased it a long time ago in the mall and fell in love with the scent so I was glad I could re-order it. I use it all the time as a room spray and it does seem to help me sleep better. I've had guests come to stay with me and they commented that my room smelled really good. I love that it uses essential oils rather than fake perfume smells as they always tend to make me feel a little sick.
Totally loved it, wasn’t sure about the smells? But it brought me back to my hippy days. Can’t wait to order more. They need to make hippie bracelets with infuser, I would buy those too. Very enjoyable product can’t wait to see what else they got.
I absolutely love this spray! I use it at night as a sleep aid! Even my pups like the scent!