SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
If you're into whimsical items such as this, you'll love it. I collect skulls and skeletons(no, not the human kind). The tiny skeletons feel like they're made of resin and have a little bit of weight. They fit perfectly in your air vents. It came wrapped very nicely. As far as being an air freshener, if desired, you can place a cotton ball or pad in with some essential oil. This item is much more a decoration for your car. Love 'em!
The scent didn’t really last long. I wish it came with at least 2 sets of refills or they should sell them separately
I got these because they are super cute and Halloween is around the corner. Honestly did not even realize these are supposed to be air fresheners. If I smell them directly they smell like stone, I will be putting them in my car and see if they work as air fresheners as well. Come with these nice clips to stick on the air vents in the car.
These are great even if they didn't have spots for air freshener soaked cotton or foam to go on top. They are well made, look great and snap into place firmly. If you like the skeleton motif type, think this is definitely for you or your friend or family member who does.
This comes packaged really well, there’s no way these would break. They’re made really well and you do have to add the clips on it yourself. They have a decent weight to them. Super super cute!
Nice little clips. Got.these for my hubby. You can spray the felt with whatever scent you like.
Cool looking but any scents placed in does not last. It’s extremely awesome though.
LOVE these little clips for the car - just one more little addition to make it a fun trip!