SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I was pleasantly surprised by these sponge's. I soaked mine for a bit in water, and then, as you use them they do become more pliable. Very sturdy, they scrub well without being harsh. I will say my husband and older children aren't keen on them, but I use it instead of our normal ones. Just popped the first one in the compost bin after 4 weeks of use.
Still on the first one six weeks after receiving these, although you can not use them to mop up anything they seem to fulfil all other requirement of a dishwashing sponge and they can go on the compost heap when finished .
These are the best eco sponge alternatives I have found , you can actually wash up properly. They get into all the nooks of pots and pans. Also work as a scrubber as well . Brilliant, I can’t recommend enough. All can packaged in card, so no plastic packaging either .
Only just started to use, ok so far just need to have more time to fully evaluate.
I wanted to stop using plastic sponges which is why I bought these. I have since bought them again. They last as long as a sponge does which for me is around a month. They thicken out a lot once they are wet and stay thick. I think they are a fair price and the packaging is plastic free also. I will continue to buy and recommend others to swap to these from plastic sponges.
Never using horrible planet killing plastic sponges again! THESE are the way forward! Great product, last a long time, great at getting tough grime. I completely recommend, already bought packs for my mother and sister to try!
Good product only issue is can be hard to get into corners as has stiff seems
We love these, they last for ages so work out very good value. These particular ones are a convenient size and the little hanging loop is a really good idea - just rinse them when you've finished and hang them up to dry and they'll be good as new. They're pretty robust when you need to scrub, but also gentle on my non-stick pans. Also pleased with the minimal packaging and NO PLASTIC!! Thoroughly recommended.
These are brilliant. They clean so well. They got a casserole dish of mine squeaky clean. They look weird at first but submerge the thing in water and it swells right up.
I thought I would try these out and am delighted with them. They are long lasting, do the job of cleaning my dishes and do not have the plastic that I had in the usual sponges. They do not scour stuck on food too well, so I also use a natural brush and if baked on food a steel scourer for pots. I have washed mine by hand and rinse after every use and they remain clean and always smell fresh. Very pleased. Would recommend.
Great to have an eco friendly product that works well. It takes a bit of bending to get it into cups and I probably wouldn't risk trying to clean glasses with it in case I broke them, but great for dishes etc. When it's done, I'll be composting it.
I was concerned by some of the reviews but no issues for me - I leave the sponge in the bowl while it fills up and it is plump and frothy when ready to do the dishes. I have not seen any scratches when using on glassware or non stick and found the edge of the loofah really good at getting up stuck on food. Am converted to these as replacements for my old synthetic sponges
My first conversion to eco dish washing. I like that it’s natural and I am doing my tiny bit to help the environment. Quality product, good value but I wish they had a bit more scouring power to them though.