SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Instructions were easy to follow. High quality look and feel. Would buy again!
Great quality for the price ,very happy and would recommend it to anyone!
Thank you! The delivery time was great and everything looked good!
Pros: a) Cheap. Don't have to pay 100k for them. b) Unless expected closely, they look expensive. c) Stay in relatively well, as long as you follow the directions. Cons: a) Lisping. Although you will look awesome, you won't be able to say "S" at all. Of course there are higher quality grillz available, but at 9.99, it's a fair price. 5 stars for being as good as expected and arriving on time.
These are hilarious! The quality was better than expected and easy to use. Purchased them for a 90's party, my husband went as a Rapper. He won best costume. I think it was because of the details like this Grill. He just wore the bottom one. His outfit looked very realistic.
I bought the grill to wear for my birthday celebration and they were a big hit! When you 1st put them in they may not fit your teeth perfectly but what's great is that you can bend/adjust the grillz so they fit exactly as you want for a more comfortable fit & a realistic look!
Awesome but the top grill kept falling out. Bottom one was great!
These grillz are awesome! They are waaay better than a pair I got from another company. I bought these after seeing Moonlight (because the main dude looked awesome with his grillz). I'm super happy with the quality - they are easy to mold, don't fade, and look really cool.
I really only wanted the bottom, but they both fit so perfectly!
I ordered this honestly thinking this might've been horrible, but not only was it great, but the instructions are so easy to follow and the quality is much much higher than the price suggests. Overall, I'm so happy with buying this :)
Hard to speak with them in your mouth, but they look good!
Happy with product and service. Thank you!
I don’t use the top grillz, only the bottom ones but I love them. I have received tons of compliments and people believe they are real/custom. If you're looking to get a cheap pair to wear occasionally then this is it.
I love them because they are easy to put together, are great quality and look real. Only reason I didn't give 5 stars is because the top ones are too big for my mouth, other than that this is a great product.
These grillz are very good quality compared to the other ones. It came in a nice case and looked like really good quality. Been wearing it nearly everyday so far and gold hasn't faded at all.
One size fits all approach is not the best
Oh my god, my grillzies are the best. They were very easy to mold, I love them so much. I would recommend them to anybody looking for some pull outs. They are wonderful.
Nice fit, good quality, fast shipping
If you're looking for a good grillz for any reason, this is your place to get them. Not only do they have spot on, quality products, but their customer service is unmatched!!
Perfect size and easy to mold.
These grills are great for the price! Once in they look very real and if you fit them right, they are very comfortable. I will definitely be ordering more.
Came out great for my shoot.
These are GOAT!
I ordered these for my boyfriend for his birthday and he loves them. So far so good it has only been four days though.
Way better quality and easier to use than I thought for the price. I was pleasantly surprised.