SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The quality is good and it is also a beautiful bangle bracelet.
The bangle is good for everyday use. Fits well on the wrist. Looks elegant and is quite lightweight.
The bracelet is a gift for my boss's birthday in a few weeks. Hopefully, she will like it. I think it's beautiful!
Nice quality. Easy to put on and remove. My daughter loved it.
Simple beauty. I needed something plain to add with my new watch and this was perfect.
Love this item, came quick! The only downside for me is, that wasnt as heavy as I hoped, but nice!
Love the look, but the bracelet is difficult to pull to expand. But once it's on, it's very nice.
I got this a few days ago and have only taken it off once to show to a friend. It has a little weight to it but is not heavy. I have small wrists and had trouble pushing the ends together to close around my wrist with one hand. But after showing it to a friend she was able to push the ends closer together around my wrist pretty easily using both of her hands and it fits me much better now. I am so glad I made this purchase. It feels good on my wrist and it isn't too big that it gets in the way or feels awkward. The round ends are smooth and don't get caught on anything, even when I wear a little chain with it. Would definitely recommend it.
I have been looking for bangles like these. I love them.
It's the perfect size and very comfortable. Love the look and can’t beat the price!
I really love this bracelet, it's flexible, shiny. Just what I was looking for.
This was a gift for myself. I’d been looking for a bracelet just like this, at a price I could afford and I found it. I love it!
This product met my expectations. It’s lightweight and attractive.
Pretty bracelet and nice quality. I wear it daily and receive many compliments on it.