Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I am an exfoliating fanatic, I have dry skin. So this is just perfect for my daily shower routine!
I would have given it a 5 star if it was a bit longer. It might work great for a petite person but for an average person, it’s too short and hard to stretch it.
I really like this back scrubber. It is dual sided which is nice. The length of the bristles is perfect. They're not too long so you can actually scrub. It still cleans well and Its silicon material is mildew resistant.
Best thing I’ve bought in awhile. It feels very good on my skin and it gives the perfect amount of suds. I will never buy a sponge again. Also I did not have any issues with not being able to hold it. I have fairly large hands so they fit perfect in the holder!
I really like this silicone brush.My back has never felt so good this is a wonderful product it's got a long handle.
Great bath item! Love these scrubbers! Leaves me feeling very clean.
This gives me a soft, easy clean. Although, the handle could be an inch longer, I love it! It also is easy to clean and store. The bristles always seem to bounce back and they don't clump together like wooden brushes. This one is a keeper!
The bristles are soft but not wimpy. I love how the brush feels and that it made of silicone and thus more hygienic so far as being easy to keep clean.
A little shorter than needed but still does a good job!
It feels great on my face and it washes greatly. It's alot bigger than I was expecting so it makes it hard to get certain spots on my face cause I have facial piercings, so maybe try to find a smaller one if you have piercing. otherwise great.
I used to use a bath ball to rub my back, some of which I couldn't reach, so I just rinsed with water. Over time my back got acne. I found this silicone massage scrubber on the recommendation of some beauty bloggers. After 2 days of using it, I was addicted to back rubbing. This is so nice and comfortable, it scrubs all over my back, and the protruding silicone dots do a great job of exfoliating my back. The skin on my back is much smoother after the shower and I feel prettier, hhh!
The massage provided by this brush helps to relieve my fatigue. Bathing is also a kind of enjoyment, can compare to a spa-visit, you just need to have your shower room a bit steamy to open the pores first. Works magic if you have dry skin! It does remove all dead dry skin cells without giving that feeling of extra-dryness like after the scrub.
Love this, perfect scrubbie! Dries quickly and isn’t too rough, doesn’t exfoliate but brushes dirt well.
The scrubber design is great and provides a proper spa experience. For some, I could see that the massage capability may be a bit too aggressive. My wife and I both really like the massage.As the scrubber only been in use for a few days, well have to wait to see how it holds-up (cleaning, resilience, etc.). As of today, the scrubber is nothing less than an excellent product!
I bought this to replace a wooden back brush that appeared to have some mold growing on it.I can reach my whole back with the brush.The ergonomics are just right for me.
It's perfect - not too rough but enough of a scrub to feel it's cleaning. Feels great on the back.
Discovered this product while visiting one of the spa in Thailand and ordered it when I got back to US. It highlights (flares up) red spots when I lightly scrub in areas I didn’t realize were tight or needed attention.
This shower brush cleans my back very well. It can be folded and dried easily. Great Massager. I prefer to massage my back at first without any soap, to have bit rougher massage for my back. It does give a lot of foam when you apply soap or shower gel, so it feels softer then.
This product works really well but I gave it four stars because it would be a little easier to use it for maybe 2 inches or so longer. Durable and great for my sensitive skin. Thanks!
It works for dry brushing, not only showering! I use this on my legs every night. Brush up ward toward your heart. I'm trying to get rid of creepy skin.
Unlike other sponges or brushes, this scrubber is soft and flexible which makes them perfect for a gentle massage, but also it is sturdy and provides good scrubbing! Very convenient handles, especially considering that you are all soapy, it provides a good grip and does not slip out of your hands.
This scrubber is long and feels great on the skin. It gently exfoliates and lathers up soap very nicely. It's very long and easy to use. It is very easy to keep it clean.
I’ve always wanted to try one of these. I love it but just wish it created more suds when trying to wash my back.
Bought this massage scrubber for my sore back muscles. I am obsessed with it. Easy to use in the shower and leaves my skin feeling perfectly massaged and relaxed. Totally recommend it!
We are elderly with shoulder problems and found it isn’t long enough to use comfortable. If it was longer I think it would be great.