SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This stuff is great! The scent is very good and familiar... can’t place it, but I know I have smelled something similar to this before. Application is super easy - soft, creamy, and doesn’t tug and pull despite the wax in the formula. Styling is super easy! The formula is light weight, yet strong, so you get volume and strength in one. The finish is matte, not much shine, if any at all. It holds all day and washes out extremely easy with no residue... and my hair feels extremely soft after using it, not dry like after using most water based products. Looking forward to trying the pomade now!
First off, that scent? Wow. Wow, wow, wow. I loved it so much that by the end of my first week using the clay I bought a solid cologne. Quite surprised how not-sticky and tug-and-pully it, as I assumed, with the first three main ingredients being wax. The wax content does give it a natural shine, it's not a true dry matte, especially on second day hair. A bit disappointed with the texture, with both clays I was hoping for that and the product having some dryness/grittiness. Overall, I think it's great product despite some slight disappointments with how I thought it would work.
Not as strong of a hold but works as promised, makes hair look sleek. Use this with their stronger hold product and should be a good combo. Doesn’t feel stiff either so that’s great so far.
The hold is strong, look and feel is healthy, and my wife loves the smell! It’s also reassuring knowing the ingredients used are all natural and good for your hair. Definitely recommend this product!
This product left my hair feeling great and looking really good. No problem washing it out and it holding well all day. The customer service is great and is like non other company you can purchase from. If you have never ordered before give them a try you will not be disappointed.
Absolutely amazing product! Highly recommend it.
I was a bit skeptical to try it out as this is a brand I’ve never heard of before, but am I glad I did. The clay smells good, if I had to complain about something it would be the somewhat overpowering scent, but it’s a pleasant one. As for the clay itself, it works as intended; great hold and Matte finish.
I’ve tried so many hair products and was honestly surprised how good this was. Unlike a lot of clays I’ve used, this didn’t get dry or tug at my hair during application. It felt more on the natural shine side of things but I’m fine with that. I absolutely loved this clay. It’s one of the best I’ve used.
This product does what it says. It looks and feels like a clay but styles like a pomade. It's lightweight, intuitive, and has a beautiful neutral finish. As for the scent, I find myself smelling the jar at least twice a day - it's so good!
My favorite product to use. Love this
This product, especially for my beard, is the absolute best I’ve ever used. Love it
Product came super quick! The only thing is it was a gift for christmas and the logo was all over the box haha so the husband knows one thing he is getting! Otherwise can't wait for him to try them out!
This was my third purchase! Great product, local area company to me, and fast processing and shipping. Every product I’ve had from them has been 10 out of 10! Well done and keep it up!
Bought this stuff a couple months ago and it’s worked great! Bought a second tub for my brother for Christmas. Wanted to support local small businesses but also give a great gift.