Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Love this product. It’s so simple - stays on the dash nicely. The metal plate on your phone is thin. The fact that the magnet isn’t on the phone itself I feel is better for the phone. If you have a phone cover - you don’t even have to stick it to the phone. Rather just insert it between your phone and cover. The magnet is very strong and should hold.
I am very happy with this product. Although it just uses the simple mechanism of magnets, it makes life so much easier for me. I do a lot of driving, up and down California, and I use my phone for a GPS and music player during these long trips. I highly recommend this. It doesn't disappoint!. I'm very happy with it.
Very strong magnet. Basically, they give you a metal sheet that you put in your phone case that you use to magnet-stick it to this mount on your car. The metal sheet is thin and soft, so it won't scratch your phone or add bulk. There is even adhesive if you don't have a case. But it’s also good.
This is a good quality product with amazing and simple design at the same time. The only thing is that the magnet didn’t hold my phone as strongly as I expected.
These magnetic mounts are the ones you want. REALLY! I had one 3 years ago and it was going strong for 2 years before it somehow came unscrewed, and I couldn't find one piece of it. I immediately ordered another mount that looked almost identical but it did not have a strong enough magnet and my phone would fall off right when I needed it the most for directions. This is a STRONG MAGNET. MY phone has never fallen off. I’m sooo in love with it!
This product is a very handy addition to my mobile phone and car. The magnet is definitely strong enough to hold my phone safely. The car mount portion is also sturdy and fits snugly in the car vents. Installation was a breeze. Love it.