SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
THIS WATER BOTTLE CAGE IS AWESOME!!!!!!! I've been a cyclist for 41 years, and I can say with all confidence that this is best! This cage will hold the short and long water bottles, it also holds firm enough to handle most off road conditions. It's not flimsy like most cages in the past and nowadays. I plan on buying one more for my bike, as well as two more for my wife's bicycle.
This is only a bottle holder, so there’s nothing much to say. However, I will say it's sturdy, sleek, and very very easy to install. It holds my water bottle perfectly in place. Basically, it performs exactly how a solid bottle holder should perform. I give it a 5/5. I’ve had it for almost a year with zero issues.
I am a mechanical designer, and I design a lot of metal parts for various applications. I tend to look at items with a very critical eye because of what I do on a daily basis. I must say, I really like this bottle cage. The design is sleek and modern without being distracting. It is a lightweight metal, powder coated with a black finish that looks great on my orange and black bike. Well made, excellent finish and easy to install. My bike has 2 bottle holder mount locations on it, and I am seriously considering purchasing a second one.
Great water bottle holder. No issues so far. Used it about 5 times already. I highly recommend it if you are looking for a metal holder. The only negative moment is that it scratches the coating on my metal water bottle. Not a huge deal however.
Very lightweight, fits a bunch of different sized water bottles, looks great and it is a study. No complaints!
It's hard to get excited about a water bottle cage. I don't think they ever really improve the aesthetic of a frame, but this one surprised and impressed me immediately. I've had others of this shape/style in plastic and carbon but this one is definitely just as nice looking, and much more sturdy. Great for horizontal applications, like a folding bike. The matte black finish seems durable, no scratches during installation. I've been biking for 30 years, and this is my first review for a bike part.