Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
So pretty! Exactly as pictured and looks perfect with my dress and other accessories for my son's upcoming wedding. I don't normally like to carry a purse so this works great for carrying just the essentials. Cell phone, keys, lipstick, etc. I'm sure I'll be asked to carry husband's keys and wallet as well ;D and they will fit fine.
It’s very pretty. But smaller than i expected. Couldn’t fit my iPhone 8 Plus.
This was a perfect clutch for cocktail attire events, weddings and just a fancy night out. The chain was long enough but not too long. High quality made, the glitter/sparkle did not wear off at all and the chain is of great quality. It fit all the things I needed to bring with me including my cell phone.
I got this for my daughter to go with her gold prom dress. It is lovely. It fit her phone, lipstick, money, tissues, makeup wipes, and gum. She will definitely use this again. You can’t get anything this nice for this price anywhere else.
This purse is gorgeous! I am so glad I purchased this at the last minute for my daughters wedding! It held my lipstick, glasses and Iphone. I took the chain off as I didn’t want it to stand out. The material was soft on the outside. I highly recommend
I purchased gold n silver for up coming holiday gatherings, dates, and events. I am pleased, not for every use, but perfect for special occasion. Fyi the chain is optional, can be removed for a clutch only look.
Where do I start, the price is nothing less than value, the look is perfect for the outfit and shoes she bought, and finally the quality made her so happy. thanks for getting her in like no time flat. Love your product.
I haven't used this yet but it seems like it will be the perfect size for weddings I'm attending this summer. I think for the cost, it's a very good deal and exactly what I need. I may end up with a little bit of glitter on me but I don't think that will be a problem!
Perfect “small but functional” accessory for my black tie evening event. It holds my iPhone, money, cards, and makeup items. It came well packaged and in perfect condition. The gold sparkle finish doesn’t rub off and it is very elegant/high quality looking for the inexpensive price tag.
Looks even better than the pics and worked fine for the look / event I ordered it for. My phone didn't fit in when I had a few cosmetics already inside but meh... Not that big of an issue. Has a bit of a chemical scent but you can't smell it unless you put the purse literally under your nose so it wasn't a problem.
I bought this purse for my daughter's sr prom this year and she loves it! It is darling for this event and I am sure will be used again at similar events. Made very well. Highly recommend!
Looked everywhere for something similar, prices locally were 20+ for same bag. Great deal, used it for formal night on a cruise, held cellphone, room key and lipstick no problem
Perfect for the price! It matches the shoes that I’m going to wear for a wedding. I’m not going to use the band though since it looks cheap!
Like the quality and packaging. Came in excellent and protected condition. Price reasonable and high quality. Better than store bought!
Very nice for the price. Got this to match my daughters dress for her formal. She carried small slippers in case her feet started to hurt from wearing heels.
I love this clutch! It is so elegant. The gold color is just right and the gold chain is just the right length. It is perfect for an evening out or a wedding.
My wife ordered it for upcoming wedding. It looks nice and she says it has good amount of room for basic necessities
I am so happy with this bag ! I’m matches my shoes to the tee . I bought the silver one . It’s roomy for your phone wallet and cigarettes (yuck )
This is an inexpensive clutch that does not look that way in hand. Looks like 5x the cost! Buy if the silver works for you.
This is so cute. I do get a cardboard vibe from it but its perfect for the night I plan to use it for. Does not shed
I purchased for my sons wedding coming up. I think it goes well with my dress and shoes.
Beautiful and practical! We went on a cruise and my mom took the purse with her to dinner. Went nicely with her attire.
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
Great size for a few items. Had my phone, lipstick, lotion, debit card and ID in here comfortably. Just a cute silver bag.