Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Very satisfied. My order came in 2 weeks versus 3. The bags are clean, and seem durable.
The material looks tough and seals very well, I hope they last long and don't hold smells.
good material as far as I can see. fast delivery
everything came in, some bags were great, one had a very weak lock, but overall it's okay - I just won't put anything leaky in that one.
I like these but I don’t love them. The hand washing is a bit tedious. Plastic baggies are great because they are easy and then you toss them no fuss, this just feels less convenient. These have held up now for 6 months. I have no real complaint, guess I just don’t like reusable plastic bags.
Good bags. Exactly as big as the description. Beautiful solid material. Am delighted with it. Thanks!
I got a small little thank you card with my purchase so i just want to leave an honest review. i’m about to wash all of them so I did a leak test with a video and it help up!The price of these compared to some of the other brands is amazing. they are the SAME size as the ZipLock Gallon sized brand, but these are so much better quality, they are safer for hot foods, they’re freezer and fridge safe, but most importantly they’re safer for the environment for those of use who just don’t want to give up out bags. the seal is so strong! I’m about to purchase the small ones now ! I’m so happy i found you guys !
Would be perfect if it was heat proof. Looks stylish. Not clunky. They do have a bit of a tint so it can be hard to distinguish between similar items from far away.
I have bought these before for my husband's lunch and trust me they have been abused but they hold up wonderfully. I bought more because after a year my husband has managed to lose most of the ones we had but as far as performance they did great.No holes, zip close works perfect still and easy to clean I love that they fit even his big sandwich slices (pepperidge farms hearty white slices) I added a picture of an average size banana again all 3 sizes for comparison.
The bags are more beautiful than the old ones I purchased before. The zipper is redesigned and is much easier to open and close. The leakproof performance is excellent as always. I use them to pack sandwiches and snacks for my kids and store producers in fridge. I also find that the snack bag size is great for storing travel items. There're so many ways to use these bags, I'm glad that they have 12 pcs in one set.I know that the bags are not dishwasher safe, so I just hand wash and then put it on top of a glass to dry. I try avoid storing oily liquid or food in it, that makes the cleaning much more simple.I'm planning to buy a second set because these bags are DEFINITELY worth it.
Perfect! Just as description and pictures.
Thought I ordered 4 medium got large ones. But except for the size, nice bags.
We didn't even know that silicone bags existed until we read an article about them. So we bought these based on price and variety of bag sizes. Now as far as food bags go these are expensive compared to the plastic types.However, if you are reading this you are probably concerned about the amount of plastic already in the environment so there is a massive benefit to buying reusable bags. We did wash out our plastic bags but we were a little concerned with how much plastic was leeching into our food on successive uses. And too many times, even on new bags, we would notice a hole in a corner or leaking at the seams. Not so with these silicone bags.They are REALLY thick! Although we have only had them for a short time they seem like they will be very durable and we're not worried about them getting beat up in a cooler full of ice and other stuff. They have a double ziplock so they should be liquid and air tight. So far we are very pleased and we're happy to be keeping even more plastic out of our ecosystems and food systems.
love them. they are great!
Everything is perfect. Fast shipping.
arrived much earlier than expected. size, color as mentioned. really leak-proof
Exactly as expected. Works just fine for packed lunch, and also reusable.
Exactly as expected! Now I always have home-made snacks with me. Wish they were bigger.
Great! Have used and washed a few times. A bit hard to dry, also keeps the washing soap smell for a awhile, so mak sure to rinse well.
Good product
Excellent product! Really happy with the purchase! Recommend!!
They are really sturdy and look like they will hold up well through multiple uses and washes.
If you’re looking to be more sustainable and less wasteful these are a great way to go. I’ve ordered a few from other sellers and these definitely gave me far more bang for my buck. Not only is the product well made but it came with a lovely note from the company explaining their beliefs on reducing plastic waste and thanking me for my business. It was a warm feeling to buy a product from a company that has the same hopes as I do for reducing plastic waste and to get an included message thanking me for my business as well.These also feel nicer to me than others I’ve ordered before and the sizes were perfect, I went with the biggest bundle they offered. The seal on the bags are definitely well made and I doubt and snacks will manage to escape these bags. I tested their ability to retain liquids as well while I was washing them just for the heck of it and boy howdy let me tell you what, when these things are closed, they are not playing around with keeping their contents contained.The only issue I had, which really isn’t an issue at all was they are hard for me to open sometimes because of how good their seal is. But I have bad hands so even regular store bought bags were difficult for me sometimes. Long story short I am thoroughly satisfied with my purchase and will definitely be recommending these to some of my other eco conscious friends. 10/10 would buy again.
I like the product- my only complaint is it’s not easy to open. No way my 8yo can open it for school snacks. I struggle as it is! I wish companies would make an easy-open tab or something.
I was very happy with these bags, more than I had anticipated. They were a lot cheaper than the other bags that were wider too. Super easy to open and store content. also super easy to clean. I would recommend this product to other buyers for sure.