Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
New available in such a convenient webstore is a true catch!
Ordered with a nice discount, can't be happier!
This thing is the cutest. I can’t wait to gift it to my dad for Christmas!!
Matches the description. No drawbacks. Thanks!
Such a cute design for vinyl lovers like me!
Such a cute design for vinyl lovers like me!
Very cool product. 10 out of 10!!
Long lasting beautiful smell for my car, where the previous owner smoked, nothing else has worked except this. Highly recommended!
Smells amazing for probably about a week then dies off. Currently changing these every two weeks and working my way through a lot of the new scents and old classics too. Still think new car scent is one of the best.
The car smells gorgeous every time I get in it and if you follow the instructions and don't 'bare' the entire freshener at once, it will last a long time and not be too strong or overwhelming.
Bought this for the boyfriend but loved it so much that I got one myself! Comes with multiple discs or fresheners that make it feel like an actual record player. It makes the car look so much cuter and they all smell so good! Also! it the disc spins when the air is on which makes it soooo cool! Totally in love with this and would recommend it!
These are very nice and the best part is that they are strong and long lasting. I would probably refrain from getting these if you are sensitive to strong smells, this will likely give you headaches. Perfect for the car and home too.
Bought this as a gift for a friend and he absolutely loves it! He said scent is was vague on the passenger side so he moved it over to the driver side & can smell the smells better!
Really cute and spins like a record but has strong smell. Still like it though!
Product smells great, long lasting fragrance, came earlier than expected, packaged really well. Highly recommend this product.
Bought these for my car and they smell amazing and smell is brand new every time I open the car door, I bought 2 items, thanks!:)
Absolutely beautiful, love it an so does my beautiful pebbles ( pebbles is my car name 😘) lol I rate it million percent love it loves it loves it xxx
Smells like fresh flowers. Nice, but not what I fancy in my car. It smells exactly what you would assume it would smell like. Lovely bright colours though.
A little gift for as friend from her wishlist to surprise her with a small gift during lockdown. She was pleased as it's her favourite car fragrance.
Great product. The scent is very long-lasting. I have had these hung in my wardrobe for months and they still give off a lovely fresh scent.
Love the smell of these freshener. Good value for money for only a quid! Car smells fresh and clean. Would definitely recommend.
I hang these in my closet where my coats hang, smells lovely now instead of getting that musty smell when I open the door.
Love this smell, I have ordered a few now and don’t only use in car, they are in cupboards and wardrobes
Not much to say, does exactly what you need it for and that’s to provide a decent aromatic freshness to your car.
I love it! I am so happy with it! It did take a bit of time to arrive but it was so worth the wait! I would definitely recommend! :)