Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I am very happy with this hose/water control. It feels like a very high quality control in ones hands. I was concerned that the spray was only a two step one as described however it is full control from a spray to a stream. I love it so far.
The nozzle is lightweight aluminum and seems reasonably sturdy. Water volume control is a nice feature. I was expecting to have to tighten the extension nut if it leaked, but didn’t have issues with just slight hand tightening.
I am a simple person who just wants to be able to water plants, clean patio or wash car with relative ease and this nozzle is it for sure. Just press and water on or off. The flow can be adjusted on top part for a larger spray or down to a steady stream. Well made so it should last along time and it is also nice looking. Very pleased with this and bought 3 as they are so functional.
Good price and quality. The water wand works well. Hopefully this wand will last longer.
Just picked up a second one of these so I have one each for the front and back yards. Well-made and it's got pretty much all the features and settings you would want. The telescoping neck makes it extra-versatile. Recommended.
Very fast delivery! I bought it mostly for washing my car and it works great! Would absolutely buy again. Thanks!
I have purchased 3 of these and each one is great. They are so wonderful two of them walked off and found new homes. :) If you purchase this item, protect it from friends and family or yours too will wander off.
Love these watering wands, so much so that I ordered five of them, one for at each of our outdoor hose bibs. I am impressed at the durability and weight of the wand. I would order them again if needed but I don't expect that wi8ll be any time in the near future.
So far so good on quality and sturdiness. Works well with lower flow garden hoses and no issues with leaks as others have mentioned. I wouldn't leave this out in the sun or put ridiculous amounts of water pressure through this thing but if I have any durability issues using it as intended, I'll be sure to update my review.
I am so happy with my purchase. It came two or three days after I placed the order. It is very well build and love the spray mode. I have lots of pots and it is perfect for watering them. I recommend it highly.
Love this tool. A number of different spray options on the head. The extensions work well for spraying above head hanging plants. More expensive than many of the other sprayers that look similar but works much better and feels like it is built to last longer. A good value buy!
This gardening accessory is better than I imagined it would be. Absolutely love the easy grip handle, and with the variable flow dial, I can adjust the water flow for the perfect shower for any plant or vegetable.
I have bought two of these, they are amazing! Heavy, not some lightweight metal or plastic, adjustable water pressure, best I've ever had, and reasonable price!
Everyone loves it, its sturdy, easy to use with lots of options, and really nice looking. High quality design, materials, and manufacturing. Highly recommended!
Costs more than the home center store versions but well worth the money. Sturdy and reliable.
Love being able to extend this!!! No water traveled down my arm while watering my hanging plants. Plus the spray selection is great!!
My back really appreciates this wand attachment. It can leak a little at the extension if you don't have it tight but it's not a big issue.
Great tool my wife is the user and she loves it it costs a little more than others but you only get what you pay for well worth it
Really like this wand. It is great for our garden and seems quite sturdy. We really like the telescoping.
This garden nozzle performs as we hoped it would. It feels heavy duty and seems to be made of high quality materials.
Can't speak about durability yet. Feels well made.
I had no idea where can I buy until I stumbled upon this store. Great job!
This is probably the most durable watering wand I have ever purchased.
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
Matches the description. No drawbacks