SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Really good product. You can feel the change after using it.
So I have crazy oily skin and believe it or not, but I started noticing the difference in just a matter of days. My skin looks clearer, softer and smoother. This is the real deal and as long as you're consistent, you'll see the difference.
This was a gift for my son. He already use the product and likes it, just needed a refill
The little notecard is very helpful in providing the correct method to apply the exfoliating rub. I’ve noticed the smoothness of my skin on my face to be improving. You do not have to apply the rub every day, which is great. Recommended application is 2-4 times a week and that’s plentiful. Very convenient size and I’m looking forward to my results with continued use of this product.
I use a lot of face stuff but get lazy at night sometimes. This takes less than about 3 mins to use and you can feel it when it's done. Not harsh at all and doesn't leave your skin feeling raw at all the next day. I use the Lumin charcoal wash every night and this a few times a week, then vitamin c, retinol, and cerave pm. Skin is always bright and feeling great the next day to where many co-workers ask what I use.
Been using it for a week and I can’t believe how good this stuff works. I had a few dry red patches on my face that are almost completely gone. Pretty impressive so far.
It is very refreshing to the skin.
I've been using Lumin since October, and my face is totally clear from pimples from wearing a mask for 10 hrs a day. Definitely recommend this product.
Goes on smoothly. Absorbed well.
This product is awesome, I had dry flakey skin constantly and after a week using this product, not my skin is healthy and no longer gets dry and flakey.
This is hands down the best exfoliating scrub I have ever used. It’s gentle yet very effective. I have been using it for the last four months and my skin is always left clean and smooth after using. The entire Lumin skin collection is awesome. I get so many compliments on my skin!! You have a customer for life!!!
It works really well, I felt like my face was really clean after use and the bottle lasted me about 2 weeks, but for me way too pricey for this amount of product.
I've only been using the product for 2 days, but it does feel refreshing on my face and has helped with some of the pimples I had on my face
Love everything about this product.This is so awesome
Just got the product, but it feels like something is working. Do notice the face is not as oily throughout the day.
I’ve always had skin issues and was never really raised to take skin care very seriously. Now that I’m older, I’ve tried several products. THIS one works. First day I tried it, I was stopped twice by women asking what to use. The change in my skin was visible immediately.
Very good product. Have noticed huge differences in less than a week.
A little pricey but great stuff
I've been using their other products for a while now, and just tried this Exfoliator for the first time. Every day I use it, I feel good about how my skin feels the next morning. Will definitely buy this again when I run out!
Great product! First time I used I could already see a big difference no joke
I loved these products! I saw results the next day and I highly recommend to anyone who wants a better looking skin.
I've used a lot of different exfoliant scrubs before, but this one tops the list. Tough enough to take off excess skin and dirt, but not rough enough to irritate your face or neck.
Works really well.
ordered for grandson(14) and he loves, as it is helping his mild acne
Smells great. I feel clean after using it.