SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
So nice not to have to change batteries all the time. Work with it all week at work, then charge over the weekend. Awesome mouse!
Click feels plasticy sometimes. Some people might not like the click of it. Wireless has no problem at all, good connectivity.
Plug it into a standard USB cable, charge it, and be prepared to live a batteryless wireless mouse life! Absolutely magnificent!
I like this product a lot for two reasons: first, it's very ergonomic and silent. The mouse click is silent so it doesn't disturb other coworkers. Also the scroll and clicking action is very smooth. The shape of the mouse fits very well to the hand. Second, great quality and design. It looks sleek and minimalistic. I also think the quality is nice and well made.
The mouse is well styled, fits well in hand, and is responsive as a wireless mouse. No negatives noted.
Got this mouse to work from home. After using it for a week I’m in love with this comfortable ergonomic mouse. I was surprised at how quiet it was. You can barely hear clicks and scrolls. It’s coated, so it doesn’t leave fingerprints smudges. You can change the speed settings easily. And you don’t ever have to worry about buying batteries!
This little mouse is the best. It's rechargeable so no buying batteries. Fits perfectly in my hand too.
So far so good. The mouse is quiet. It still makes a sound but nothing like the annoying sound as the old mice. It feels comfortable. It was bigger than I expected but I have enjoyed using it for a couple days. I didn't notice a lag like other wireless mice I have used. It seems very responsive. I would definitely recommend it.
Fantastic product! Very comfortable and seemingly weightless compared to other wireless mice.
The mouse is very responsive and connected with no issue. I bought this for my laptop and I will be buying another one for my desktop. I also think it is a great alternative to using disposable batteries also.
I think the body of the mouse is too long for me and not designed to fit in my hand.
Not comfortable to use. It automatically goes to sleep after a very short amount of time not using it, and it takes like a full half second to wake up every time during which all inputs are lost.
I’ve been using this for about a month or so and I don’t have any complaints.
Nice smooth clicking mouse that is comfortable with long battery life.
If you need only a basic mouse you won't go wrong with this one.
I've been using this mouse for about a week and a half, and I'm pleased with it. It's sleek, reliable, and accurate, and the battery seems to hold up quite well. I'm pleased with this purchase.
This is a great mouse at a great price!
It will be good if it has a higher DPI.
Not comfortable to hold
Looks beautiful. Appropriately fits in hands and works absolutely fine. Very good product for this price range. Cons: not good for gaming. Clicks are a little harder in comparison to other mice.
It’s definitely not a super solid, rugged, or ultra-premium high-end luxury product. It’s just a modern take on the basics at a perfect price. Might buy a few more for travel, home, back-up, etc!
This mouse is so functional and easy to use! I love that it’s not that loud and the design of it is super comfortable. The charge and setup is easy as well. Would definitely recommend it!
Quality product for a reasonable price. The slim design fits my hand. Good response to movement, the clicks are not loud, and the DPI adjustment is a nice, easy-to-use feature.